ITS Associate II - Afterhours IT Support

Job Overview

One Medical, a part of Amazon, is transforming healthcare with quality, accessible care. As an ITS Associate II - Afterhours IT Support, you will ensure our clinical teams, administrators, and corporate staff have the IT support they need to work efficiently during afterhours.

Key Responsibilities

• Deliver exceptional IT support to One Medical employees.
• Provide afterhours coverage (9pm to 9am EST, weekends, holidays).
• Serve as the first point of contact via phone, chat, and ticketing system.
• Troubleshoot and resolve issues in Windows, macOS and Chrome OS environments.
• Maintain security, system configuration standards and HIPAA compliance.
• Document support calls and resolutions and help improve workflows.
• Occasionally support on-site at Amazon corporate locations with short notice.

Basic and Preferred Qualifications

Basic Qualifications: 1+ years of support experience in a corporate setting with Windows, Mac or Linux operating systems; high school or equivalent; troubleshooting integrated systems; experience with zebra printers, thin clients, PCs, scanners and handheld terminals.

Preferred Qualifications: Certifications such as CompTIA A+, Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware installation, AWS experience; background in high customer service environments.

Additional Information

This role supports One Medical users nationwide. Pay varies based on geographic market with base pay ranging depending on location specifics. Amazon is an equal opportunity employer committed to diversity and inclusion.

Key skills/competency

• IT Support
• Troubleshooting
• Afterhours Coverage
• Windows
• macOS
• Chrome OS
• Ticketing System
• Customer Service
• Hardware Installation
• HIPAA Compliance