IT Support Engineer I, Ops Tech Solutions (OTS)
Amazon · Brooklyn, NY
- On site
- Full-time
- $87,360 / year
- Brooklyn, NY
Job highlights
- Provide high-quality IT support for hardware, OS, and software.
- Troubleshoot and solve complex technical problems.
- Manage local technical projects and create IT policies.
- Ensure network and computing systems availability.
- Support customers across multiple buildings and remotely.
About the role
About The Role
As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.What Do We Offer?
Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. Come as you are because jeans, t-shirts, sneakers and sometimes a neon safety vest will be your daily outfit.Key job responsibilities
Responsibilities Include, But Are Not Limited To- Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
- Ensuring infrastructure networking and computing systems remain available during production hours.
- Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
- Managing local technical projects.
- Maintaining or creating policies, procedures, and processes.
- Identifying root-causes of operational issues and process inefficiencies.
- Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.
- Supporting customers from multiple buildings in the area, as well as remote customers.
- Traveling within your local or regional area to support our customers.
Basic Qualifications
- High school or equivalent diploma
- 2+ years of professional experience
- 2+ years of troubleshooting in a multi-user high availability environment experience
- 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 2+ years of PC repair, troubleshooting, deployment and liquidation experience
- 1+ years of IT client, server, and network service delivery experience
- Can provide valid Drivers License
- Fluent in Cisco/networking and either Linux and/or Microsoft
Preferred Qualifications
- Bachelor's degree in Computer Science or related technical field
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience in data center design, construction, operations, or facility maintenance
- Experience communicating technical concepts to a non-technical audience
- Experience managing multiple projects, prioritizing, planning, and managing time
- Experience in oral and written communication in English
- Experience working independently with minimal supervision, or 2+ years of Amazon experience
Key skills/competency
- Network Engineering
- Troubleshooting
- Systems Administration
- IT Support
- Hardware Support
- Operating Systems
- Enterprise Application Software
- Technical Projects
- Root Cause Analysis
- Customer Support
Skills & topics
- IT Support
- Network Engineering
- Systems Administration
- Troubleshooting
- Hardware Support
- Linux
- Microsoft
- Cisco
- AWS
- CompTIA A+
- CompTIA Network+
- CCNA
- Amazon Operations
- Technical Support
- IT Infrastructure
How to get hired
- Tailor your resume: Highlight your 2+ years of experience in multi-user environments, networking (DNS, DHCP, TCP/IP), and PC repair.
- Showcase certifications: Emphasize CompTIA A+, Network+, CCNA, or Linux/Microsoft hardware certifications.
- Prepare for technical questions: Be ready to discuss Cisco/networking, Linux/Microsoft fluency, and troubleshooting scenarios.
- Demonstrate problem-solving: Share examples of how you've identified root causes and improved IT solutions.
- Research Amazon's culture: Understand their focus on speed, accuracy, and customer service in operations.
Technical preparation
Master Cisco/networking fundamentals and protocols.,Strengthen Linux and Microsoft operating system skills.,Practice troubleshooting diverse hardware and software.,Familiarize yourself with AWS cloud concepts.
Behavioral questions
Describe a complex IT problem you solved.,How do you handle pressure during system outages?,Give an example of improving an IT process.,How do you communicate technical issues to non-technical staff?
Frequently asked questions
- What are the basic qualifications for an IT Support Engineer I at Amazon?
- To be considered for the IT Support Engineer I role at Amazon, you'll need a high school diploma, at least 2 years of professional experience, and 2+ years of experience in troubleshooting multi-user environments, networking (DNS, DHCP, TCP/IP), and PC repair. You must also have 1+ year of IT client, server, and network service delivery experience, a valid Driver's License, and be fluent in Cisco/networking and either Linux or Microsoft.
- What preferred qualifications does Amazon look for in an IT Support Engineer candidate?
- Amazon prefers candidates with a Bachelor's degree in Computer Science or a related technical field. Relevant certifications like CompTIA A+, Network+, CCNA, Redhat Linux, Microsoft hardware installation, or AWS are highly valued. Experience in data center operations, communicating technical concepts to non-technical audiences, managing multiple projects, and working independently are also preferred.
- What is the work environment like for an IT Support Engineer at Amazon?
- The IT Support Engineer role at Amazon is dynamic and hands-on. You'll work in a fast-paced operations environment, often wearing casual attire like jeans and t-shirts, sometimes with a neon safety vest. The job involves physical activity, including moving up to 49lbs and standing/walking for up to 12 hours, supporting customers across multiple buildings and potentially traveling locally.
- How does Amazon approach compensation and benefits for IT Support Engineers?
- Amazon offers competitive compensation including hourly pay (range provided: $28.00 - $45.00 USD), sign-on bonuses, and Restricted Stock Units (RSUs). Benefits start on Day 1 and include comprehensive healthcare, a 401(k) matching program, paid time off, and up to 20 weeks of paid parental leave. Final compensation is based on experience, qualifications, and location.
- What kind of technical skills are essential for this IT Support Engineer position at Amazon?
- Essential technical skills include proficiency in Cisco/networking, Linux and/or Microsoft operating systems, network engineering and troubleshooting (DNS, DHCP, SSL, OSI Model, TCP/IP), PC repair, and systems administration. You should be comfortable supporting various hardware, software, and enterprise applications in a high-availability environment.