IT Support Engineer
@ Amazon

Berlin, Germany
€80,000
On Site
Full Time
Posted 22 days ago

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Job Details

About the IT Support Engineer Role at Amazon

As an IT Support Engineer, you will be the go-to knowledge expert for Amazon's corporate employees, providing seamless, end-to-end technical support in a high demand environment. You will deliver hands-on troubleshooting and support for hardware and software challenges, ensuring the productivity of employees across various teams.

Main Responsibilities

  • Deliver on-site, high quality, hands-on support for technical issues.
  • Provide on-call support for high severity incidents and escalations.
  • Manage IT asset inventories and participate in change management.
  • Collaborate with partner teams and vendors on continuous improvement projects.
  • Mentor peers while continuously expanding technical skills.

A Day in the Life

Your day involves diagnosing issues, engaging with diverse teams, and implementing solutions tailored to individual IT needs. You will interact with a dynamic global workforce, ensuring that every technical challenge is met with efficient support.

Key Skills/Competency

  • Troubleshooting
  • Hardware
  • Software
  • Escalation
  • Asset Management
  • Change Management
  • On-call Support
  • Collaboration
  • Mentorship
  • Continuous Improvement
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How to Get Hired at Amazon

🎯 Tips for Getting Hired

  • Customize your resume: Highlight relevant IT support experience.
  • Showcase problem-solving: Emphasize troubleshooting and escalation skills.
  • Research Amazon: Understand their culture and mission.
  • Prepare for technical questions: Practice hardware/software troubleshooting scenarios.

📝 Interview Preparation Advice

Technical Preparation

Review hardware diagnostics and troubleshooting procedures.
Practice analyzing system log files.
Study IT change management processes.
Learn software and network setup fundamentals.

Behavioral Questions

Describe a time you resolved a complex issue.
Explain your approach to handling escalations.
Share an example of effective team collaboration.
Discuss how you mentor less experienced colleagues.

Frequently Asked Questions