IT Support Engineer II
Amazon · Tamil Nadu, India
- Hybrid
- Full-time
- $85,000 / year
- Tamil Nadu, India
Job highlights
- Support global IT infrastructure for Amazon Operations.
- Troubleshoot complex technical issues remotely.
- Manage multi-location projects with minimal guidance.
- Improve team efficiency through automation and tools.
- Escalate and resolve critical customer issues promptly.
About the role
About OpsTech IT
Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OpsTech IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or supporting our Global Logistics system delivering packages directly to customers.
About The Role
As an IT Support Engineer II, you will use your technical knowledge and specialized skills to support, build, implement, and improve technology solutions. You are able to troubleshoot and resolve issues remotely. You are able to manage large projects with minimal guidance that affect multiple locations. You are able to resolve customer issues in time of crisis to get them working again. You are actively expanding your scope of knowledge by learning about software design patterns, data structures, AWS technologies and distributed systems concepts. You must possess good written and oral communications skills and the ability to deal effectively with people in a wide variety of situations.
This will be an evening/night shift role to provide support on a global team.
Key job responsibilities
- Troubleshooting difficult IT Problems without SOPs
- Plan and coordinate change management tasks
- Collaborate with internal teams or vendors to execute projects
- Lead continuous improvement efforts
- Audit the quality of work performed and provide constructive feedback when necessary.
- Automate manual tasks; create/improve small tools that help make team operations more efficient.
- Be the first point of escalation.
- Participate in hiring, training and development of others.
Basic Qualifications
- 4+ years of technical support experience
- 4+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Bachelor's degree in IT, computer science or equivalent
Preferred Qualifications
- 3+ years of supporting a windows server environment experience
- Experience supporting video conference and teleconference equipment
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Key skills/competency
- IT Support
- Technical Support
- Windows
- Mac
- Linux
- Troubleshooting
- Change Management
- Project Management
- Automation
- AWS
Skills & topics
- IT Support
- Technical Support
- Windows Support
- Mac Support
- Linux Support
- Troubleshooting
- Change Management
- Project Management
- Automation
- AWS
- IT Engineer
- Amazon Jobs
- Operations IT
- Escalation Engineer
- Night Shift
How to get hired
- Tailor your resume: Highlight your 4+ years of technical support, corporate experience, and OS knowledge (Windows, Mac, Linux).
- Showcase project leadership: Emphasize experience managing projects, leading improvement efforts, and automating tasks.
- Demonstrate problem-solving: Detail your ability to troubleshoot difficult IT problems, especially without standard operating procedures.
- Prepare for escalation: Be ready to discuss your experience as a first point of escalation and mentoring others.
- Align with culture: Research Amazon's commitment to customer service and innovation.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the primary responsibilities of an IT Support Engineer II at Amazon?
- As an IT Support Engineer II at Amazon, you will be responsible for supporting, building, and improving technology solutions. This includes remote troubleshooting of complex IT issues, managing cross-location projects, leading continuous improvement initiatives, automating manual tasks, and acting as a first point of escalation for technical problems.
- What technical skills are essential for the IT Support Engineer II role at Amazon?
- Essential technical skills include 4+ years of experience with Windows, Mac, or Linux operating systems support in a corporate setting. Experience supporting Windows server environments and video/teleconference equipment is preferred. A Bachelor's degree in IT, computer science, or an equivalent field is also required.
- Does this IT Support Engineer II position involve remote work?
- The role involves remote troubleshooting and support for a global team, but it is specified as an evening/night shift role. While you will resolve issues remotely, the exact work arrangement (on-site, hybrid, or fully remote) for your primary location isn't detailed beyond the global support aspect.
- What kind of project management experience is expected for an IT Support Engineer II at Amazon?
- The IT Support Engineer II is expected to manage large projects affecting multiple locations with minimal guidance. This includes planning and coordinating change management tasks, collaborating with internal teams or vendors, and leading continuous improvement efforts related to IT infrastructure.
- How does Amazon support employees with disabilities during the hiring process for the IT Support Engineer II role?
- Amazon provides workplace accommodations for individuals with disabilities throughout the application and hiring process. You can find more information and resources at https://amazon.jobs/content/en/how-we-hire/accommodations, or by contacting your Recruiting Partner if your region isn't listed.
- What are the 'Basic Qualifications' for an IT Support Engineer II at Amazon?
- The basic qualifications for an IT Support Engineer II at Amazon include at least 4 years of technical support experience, 4+ years of experience supporting Windows, Mac, or Linux operating systems in a corporate setting, and a Bachelor's degree in IT, computer science, or a related field.
- What does 'troubleshooting difficult IT Problems without SOPs' mean for this Amazon role?