IT Support Engineer I, Ops Tech Solutions (OTS)
Amazon · Budd Lake, NJ
- On site
- Full-time
- $72,000 / year
- Budd Lake, NJ
Job highlights
- Provide high quality IT support for hardware, OS, and software.
- Troubleshoot and solve complex technical problems.
- Manage local technical projects and IT infrastructure.
- Work with diverse teams in a fast-paced environment.
- Amazon offers competitive benefits and a casual dress code.
About the role
About The Role
As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.What Do We Offer?
Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait there’s more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit).Key Job Responsibilities
Job Duties Include, But Are Not Limited To- Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
- Ensuring infrastructure networking and computing systems remain available during production hours.
- Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
- Managing local technical projects.
- Maintaining or creating policies, procedures, and processes.
- Identifying root-causes of operational issues and process inefficiencies.
- Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.
- Supporting customers from multiple buildings in the area, as well as remote customers.
- Traveling within your local or regional area to support our customers.
Basic Qualifications
- High school or equivalent diploma
- 2+ years of professional experience
- Bachelor's degree or equivalent, or experience in one or more IT related fields including networking, Linux administration, Microsoft administration, and/or Cisco network configuration and management
- 2+ years of troubleshooting in a multi-user high availability environment experience
- 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 2+ years of PC repair, troubleshooting, deployment and liquidation experience
- 1+ years of IT client, server, and network service delivery experience
- Can provide valid Drivers License
Preferred Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience in data center design, construction, operations, or facility maintenance
- Experience communicating technical concepts to a non-technical audience
- Experience managing multiple projects, prioritizing, planning, and managing time
- Experience in oral and written communication in English
- Proven ability to work successfully with limited supervision
Key skills/competency
- IT Support
- Network Engineering
- Systems Administration
- Troubleshooting
- Hardware Support
- Software Support
- Project Management
- Customer Service
- IT Infrastructure
- Problem Solving
Skills & topics
- IT Support Engineer
- Amazon
- NJ
- Budd Lake
- IT Support
- Network Engineering
- Systems Administration
- Troubleshooting
- Hardware Support
- Software Support
- Linux
- Microsoft
- Cisco
- CompTIA A+
- CompTIA Network+
- CCNA
- AWS
- Operations Technology
- Full-time
How to get hired
- Tailor your resume: Highlight your 2+ years of experience in IT support, networking, and troubleshooting in high-availability environments. Emphasize any relevant certifications like CompTIA A+, Network+, or CCNA.
- Craft a compelling application: Clearly articulate your problem-solving skills and ability to manage IT projects. Showcase your experience with Linux, Microsoft, or Cisco environments.
- Prepare for technical interviews: Be ready to discuss networking concepts (DNS, DHCP, TCP/IP), PC repair, and systems administration. Practice troubleshooting scenarios common in multi-user environments.
- Demonstrate behavioral strengths: Highlight your ability to work with limited supervision, communicate technical concepts effectively, and manage your time efficiently.
- Research Amazon's culture: Understand their focus on speed, accuracy, and customer obsession to align your responses with their values.
Technical preparation
Master networking fundamentals: DNS, DHCP, OSI model, TCP/IP.,Practice troubleshooting in high-availability environments.,Familiarize yourself with Linux, Windows, and Cisco.,Gain experience with PC repair and deployment.
Behavioral questions
Describe a time you solved a complex IT problem.,How do you handle working with limited supervision?,How do you prioritize tasks when managing multiple projects?,Explain a technical concept to a non-technical person.
Frequently asked questions
- What are the typical work hours for an IT Support Engineer I at Amazon?
- While shifts can last up to 12 hours, Amazon's IT Support Engineer I roles often involve supporting operations, which may require flexibility. The description mentions supporting customers from multiple buildings and traveling within a local or regional area, suggesting a need for availability during operational hours.
- What kind of IT certifications are most valuable for this Amazon IT Support Engineer role?
- Amazon specifically mentions preferred qualifications including CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), and AWS. Having one or more of these certifications can significantly strengthen your application for the IT Support Engineer I position.
- Does Amazon provide training for IT Support Engineer I roles?
- While the job description emphasizes the need for existing experience and specific qualifications, Amazon is known for its strong internal training and development programs. You'll likely receive ongoing training to support their diverse IT infrastructure and proprietary systems.
- What is the physical demand of the IT Support Engineer I job at Amazon?
- The role requires physical stamina, as you may be moving up to 49lbs, standing, and walking for shifts up to 12 hours. Travel within your local or regional area to support customers in multiple buildings is also expected.
- How does Amazon's IT Support Engineer I role differ from other IT support positions?
- This role is crucial to Amazon's global operations, providing nonstop IT support to Amazon Operations. It involves not only standard IT support but also network engineering, data cabling, systems administration, and managing local technical projects in a fast-paced, high-availability environment.
- What opportunities are there for career growth as an IT Support Engineer I at Amazon?
- Amazon's 'Operations is at the heart of Amazon’s business' statement, coupled with the mention of developing new technology and launching new facilities, suggests significant growth potential. The IT Support Engineer I role can be a stepping stone to more specialized IT roles or management positions within Amazon's vast tech and operations network.
- What kind of IT environments will I be working with as an IT Support Engineer I at Amazon?
- You'll work with a variety of hardware, operating systems, and enterprise application software. Experience with Linux administration, Microsoft administration, and Cisco network configuration and management is highly valued, indicating a diverse and complex IT landscape.