Job Overview
Job TitleIT Support Engineer
Job TypeFull Time
Offered Salary$75,000
LocationHybrid
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Job Description
About The Role
As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.Key job responsibilities
- Managing local technical projects.
- Maintaining or creating policies, procedures, and processes.
- Identifying root-causes of operational issues and process inefficiencies.
- Supporting global customers remotely.
- Traveling within your local or regional area to support our customers.
Basic Qualifications
- 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
- 2+ years of troubleshooting in a multi-user high availability environment experience
- 2+ years of PC repair, troubleshooting, deployment and liquidation experience
- 1+ years of IT client, server, and network service delivery experience
- 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- 2+ years of supporting and maintaining a corporate network environment experience
- High school or equivalent diploma
Preferred Qualifications
- 2+ years of computer networking experience
- Experience supporting video conference and teleconference equipment
Inclusive Culture
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Key skills/competency
- IT Support Engineer
- Windows Server
- Troubleshooting
- Network Support
- Technical Projects
- Customer Support
- Operating Systems
- IT Infrastructure
- Problem Solving
- Process Improvement
How to Get Hired at Amazon
- Tailor your resume: Highlight your 2+ years of experience in Windows Server technologies, network troubleshooting, and PC repair, aligning with Amazon's basic qualifications.
- Showcase problem-solving skills: Emphasize your ability to troubleshoot in high-availability environments and your experience with identifying root causes.
- Demonstrate project management: Detail your experience managing local technical projects and creating policies and procedures.
- Prepare for technical interviews: Be ready to discuss your knowledge of Windows Server, networking protocols (DNS, DHCP, TCP/IP), and operating systems (Windows, Mac, Linux).
- Understand Amazon's culture: Research Amazon's commitment to speed, accuracy, and customer service to align your answers with their values.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What are the primary responsibilities of an IT Support Engineer I at Amazon Ops Tech Solutions Delivery?
02What are the minimum technical qualifications for the IT Support Engineer I role at Amazon?
03Does this IT Support Engineer position involve travel?
04What kind of networking knowledge is expected for this IT Support Engineer position?
05How can I best prepare my application for an IT Support Engineer role at Amazon?
06What is the career growth potential for an IT Support Engineer at Amazon?
07Is this an on-site, hybrid, or remote position?
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