IT Support Associate II, Ops Tech Solutions (OTS)
Amazon · Woodburn, OR
- On site
- Full-time
- $74,000 / year
- Woodburn, OR
Job highlights
- Support IT operations with technical problem resolution.
- Maintain and troubleshoot IT equipment across facilities.
- Provide customer service and train new hires.
- Travel locally to support multiple buildings.
- Requires physical ability and OS support experience.
About the role
About OpsTech IT
Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OpsTech IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.
About The Role
As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.
What Do We Offer?
Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there’s more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit). Learn more about Amazon in Andy Jassy's most recent letter to shareholders at https://www.aboutamazon.com/news/company-news/2021-letter-to-shareholders.
Key job responsibilities
- Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
- Handling support requests and procedures across the network.
- Assisting in training new hires.
- Continuous learning of new technologies.
- Supporting customers from multiple buildings in the area, as well as remote customers.
- Traveling within your local or regional area to support our customers.
Basic Qualifications
- Experience working with computer systems and troubleshooting
- Experience in a dynamic environment with a high degree of customer service
- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
- 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience
Preferred Qualifications
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
Key skills/competency
- IT Support
- Troubleshooting
- Customer Service
- Windows
- Mac
- Linux
- Network Support
- Hardware Maintenance
- Technical Training
- AWS
Skills & topics
- IT Support
- Associate
- Amazon
- OpsTech IT
- Technical Support
- Computer Systems
- Troubleshooting
- Customer Service
- Windows
- Mac
- Linux
- Hardware Maintenance
- Certifications
- CompTIA A+
- CompTIA Network+
- Cisco CCNA
- AWS
- Woodburn, OR
- Entry Level IT
- Operations Technology
How to get hired
- Tailor your resume: Highlight IT support, troubleshooting, and customer service experience relevant to the IT Support Associate II role.
- Showcase technical skills: Emphasize your experience with Windows, Mac, Linux, and any relevant certifications (CompTIA, Cisco, AWS).
- Demonstrate customer focus: Provide examples of your ability to work in a dynamic environment with a high degree of customer service.
- Prepare for physical demands: Be ready to discuss your ability to lift up to 49 pounds and work long shifts if required.
- Research Amazon's culture: Understand Amazon's commitment to innovation, customer obsession, and continuous learning.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the primary responsibilities of an IT Support Associate II at Amazon OpsTech IT?
- As an IT Support Associate II with Amazon OpsTech IT, your main duties will involve allocating, maintaining, and troubleshooting IT equipment within Amazon operations facilities. You'll also handle support requests, assist in training new hires, continuously learn new technologies, and support customers across multiple buildings in your designated geographical area, which may include travel.
- What technical skills and experience are essential for this IT Support Associate II role at Amazon?
- Essential qualifications include experience with computer systems and troubleshooting, a background in a dynamic environment with strong customer service skills, and at least one year of support experience with Windows, Mac, or Linux operating systems. The ability to lift up to 49 pounds and work physically demanding shifts is also required.
- Are there any preferred certifications for the IT Support Associate II position at Amazon?
- Yes, Amazon prefers candidates with industry-relevant certifications such as CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware installation knowledge, or AWS experience. These demonstrate a strong foundation in relevant technologies.
- What are the benefits of working as an IT Support Associate II at Amazon?
- Amazon offers competitive compensation, comprehensive healthcare benefits starting on Day 1, a 401(k) matching program, and up to 20 weeks of paid parental leave. Employees also enjoy a casual dress code.
- How does Amazon support career development for IT Support Associate IIs?
- Amazon is committed to employee growth. As an IT Support Associate II, you will be encouraged to participate in career development opportunities to progress your career within the company.
- What is the work environment like for an IT Support Associate II at Amazon OpsTech IT?
- The role involves supporting operations facilities, which can be physically demanding. The dress code is casual, often including jeans, t-shirts, and safety shoes. You will support customers from multiple buildings, potentially requiring local or regional travel.
- How do I apply for the IT Support Associate II job at Amazon?
- To apply for the IT Support Associate II position at Amazon, you should visit the Amazon Jobs website, find the specific job ID (A10372414), and follow the online application instructions. Ensure your resume highlights the required technical skills and customer service experience.