IT Manager, Ops Tech Solutions (OTS)
Amazon · Schertz, TX
- On site
- Full-time
- $160,000 / year
- Schertz, TX
Job highlights
- Lead IT professionals supporting Amazon's operations.
- Manage IT infrastructure in 24x7 environments.
- Develop and train technical teams across locations.
- Ensure operational efficiency and continuous improvement.
- Drive innovative technical support solutions.
About the role
IT Manager, Operations Tech Solutions (OTS)
Operations is at the heart of Amazon's business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OpsTech IT provides 24x7 global IT support to Amazon Operations, including Fulfillment, Sortation, Logistics, and Last Mile. We also provide operational support on behalf of key partners including Amazon Fulfillment Technologies, OpsTech Infrastructure Engineering, Amazon Robotics, Amazon Warehouse Control Systems, and Amazon Lockers.
Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Fulfillment Center, or delighting our customers by delivering packages directly to them. When we hire you at Amazon, we hire for the future. With unlimited career opportunities, Amazon invests in ensuring our teams are consistently inspired, constantly learning from each other, and are creatively contributing to our next big idea. You will be surrounded by the best innovators of our time. We value diversity!
We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Your role as a leader will be to confront obstacles others avoid and create a team that embodies our leadership principles.
About The Role
You will be leading a team of IT professionals with various skill sets to provide truly innovative technical support to Amazon’s Operations team who fulfill our customer promises millions of times a day. The technology varies between our different facilities, but Amazon’s core IT infrastructure is fully redundant and relies upon top tier vendor hardware networked over fiber optic, copper, and wireless topologies. Your internal customers, whether human, robotic, or mechanical, use mobile computing devices, thin clients, integrated computer, and PCs running Windows, Linux, and Android operating systems to virtually and physically move ecommerce items from our suppliers into our fulfillment centers shelves, from those shelves into packaging, those packages into cars, trucks, and airplanes for delivery to front doors around the world.
What Do We Offer?
Amazon offers competitive compensation packages, including comprehensive healthcare benefits starting on Day 1 and up to 20 weeks of paid parental leave. If you’re not in it for those perks, here is one more: we don’t wear suits and ties! Come as you are because jeans, t-shirts, sneakers and sometimes a neon safety vest will be your daily outfit. Learn more about Amazon in Andy Jassy's most recent letter to shareholders at https://www.aboutamazon.com/news/company-news/2021-letter-to-shareholders.
Key job responsibilities
Key Responsibilities Include:
- Hire, train, and develop a team of IT professionals.
- Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
- Interact with management and staff to provide technical assistance for continuous improvement of IT solutions.
- Establish and maintain a positive, productive relationship with operational partners and staff.
- Lead infrastructure builds in new facilities.
- Plan, organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, approvals, and installations.
- Measure, monitor, and maintain team’s ability to meet or exceed contact and resolution Service Level Agreements (SLA).
- Develop and maintain policies, procedures, and processes.
- Oversee management of equipment and parts inventory.
- Create, manage, and support recognition and communication programs.
- Travel up to 30%.
Basic Qualifications
- Bachelor's degree, or 4+ years of professional or military experience
- 5+ years of developing a team of technical professionals across multiple locations experience
- Experience with network, system, or software architecture
- Experience working with stakeholders to communicate issues while balancing business expectations.
- Leadership experience in a 24x7 operation supporting physical IT infrastructure (compute, network, storage).
Preferred Qualifications
- Bachelor's degree in Computer Science, Computer Engineering, Information Management, Information Systems, or other related discipline
- Experience in making data driven business decisions
- Experience in procurement, budgeting, forecasting, or asset management
- Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership
- Strong analytical problem-solving skills.
- Ability to thrive in an ambiguous and fast-paced IT environment and capable of motivating teams
- Established time management skills with the ability to direct multiple projects simultaneously.
- Proven skills in leadership development and team building.
Key skills/competency
- IT Management
- Team Leadership
- Technical Support
- Infrastructure Management
- Operations Management
- Service Level Agreements (SLA)
- Problem Solving
- IT Infrastructure
- Network Architecture
- Software Architecture
Skills & topics
- IT Manager
- Operations Technology
- Amazon Operations
- IT Leadership
- Team Management
- Infrastructure Support
- 24/7 Operations
- Technical Support
- Network Architecture
- Software Architecture
- Service Level Agreements
- Compliance
- Employee Development
- IT Strategy
- Supply Chain IT
How to get hired
- Tailor your resume: Highlight leadership experience, IT infrastructure management, and team development, using keywords from the job description.
- Showcase operational excellence: Emphasize your ability to work in a 24x7 environment and manage complex IT systems.
- Prepare for behavioral questions: Use the STAR method to provide specific examples of how you embody Amazon's leadership principles.
- Demonstrate technical acumen: Be ready to discuss your experience with network, system, and software architecture.
- Express your passion for innovation: Articulate how you foster creative solutions and motivate teams to overcome challenges.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the core responsibilities of an IT Manager, Operations Tech Solutions at Amazon?
- The IT Manager, Operations Tech Solutions at Amazon is responsible for leading a team of IT professionals to provide technical support for Amazon's operations. This includes hiring, training, and developing staff, ensuring safety compliance, managing IT infrastructure builds, troubleshooting technical issues, and maintaining service level agreements (SLAs). The role also involves collaborating with operational partners to improve IT solutions and managing inventory.
- What qualifications are essential for the IT Manager, Operations Tech Solutions role at Amazon?
- Essential qualifications include a Bachelor's degree or 4+ years of professional/military experience, 5+ years of experience developing technical teams across multiple locations, and experience with network, system, or software architecture. You should also have experience working with stakeholders and leadership experience in a 24x7 operational environment supporting physical IT infrastructure.
- What are the preferred qualifications for this IT Manager role at Amazon?
- Preferred qualifications include a Bachelor's degree in a relevant field like Computer Science or Engineering, experience with data-driven decision-making, procurement, budgeting, forecasting, asset management, and strong communication skills for technical and non-technical audiences. Analytical problem-solving skills, the ability to thrive in a fast-paced environment, and proven leadership development skills are also highly valued.
- What kind of IT environment can I expect as an IT Manager at Amazon Operations?
- You can expect a dynamic and fast-paced IT environment supporting Amazon's core operations. The infrastructure is robust, relying on redundant systems, top-tier hardware, and extensive networking over fiber optic, copper, and wireless topologies. You'll support a wide range of technologies used by both humans and automated systems within fulfillment centers and logistics operations.
- Does this IT Manager role at Amazon require travel?
- Yes, this IT Manager role requires travel up to 30%. This travel is likely to support infrastructure builds in new facilities and provide on-site leadership and support across various operational locations.
- What is the career growth potential for an IT Manager at Amazon?
- Amazon emphasizes unlimited career opportunities and invests in its employees' growth. As an IT Manager, you'll be surrounded by innovators and have opportunities to learn, grow, and contribute to new ideas. The company supports continuous learning and development, offering diverse career paths within its vast operations.
- How does Amazon approach diversity and inclusion in its IT teams?
- Amazon highly values diversity and inclusion. The company is committed to creating an inclusive culture where all employees are empowered to deliver their best. They encourage applications from individuals of all backgrounds and provide resources for workplace accommodations to ensure an equitable hiring process.