Investigation Specialist with Danish and Englis...
@ Amazon

Harpole, England, United Kingdom
On Site
Posted 5 days ago

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XXXXXXXX XXXXXXXXXXX XXXXXXXXXX***** @amazon.com
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Job Details

Job Overview

The Investigation Specialist (Danish/English) role is a 6-month contract position with Amazon, located remotely within the United Kingdom. You will evaluate transactions, safeguard Amazon’s customer base and brand, and help mitigate online e-commerce risks.

Key Responsibilities

  • Investigate suspicious buyer activity and behavior.
  • Communicate via email and telephone with various stakeholders.
  • Enforce Amazon's Policy Guidelines to maintain site quality.
  • Identify and minimize fraud risks through established escalation paths.
  • Participate in special projects and collaborate with business teams.
  • Achieve/exceed weekly productivity and quality standards.

Team and Environment

The Customer Trust and Partner Support (CTPS) team ensures safe transactions across Amazon, building risk models and operational processes to maximize trust. Shifts include weekends and varied timings post-training, requiring flexibility.

Qualifications

  • Basic: Proficiency in both Danish and English, with strong written communication skills, and experience with Microsoft Office.
  • Preferred: Background in customer service/retail, fraud/risk management, insurance, finance, data analysis, research, or translation, with excellent problem-solving and organizational skills.

Key skills/competency

Investigation, Fraud, Risk, Communication, Analysis, Policy, Microsoft Office, Customer Service, Flexibility, Detail-Oriented

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How to Get Hired at Amazon

🎯 Tips for Getting Hired

  • Research Amazon's culture: Understand their mission and values.
  • Customize your resume: Highlight Danish and English skills.
  • Emphasize investigative skills: Explain fraud management experience.
  • Prepare clear examples: Showcase problem-solving and communication.

📝 Interview Preparation Advice

Technical Preparation

Review fraud investigation tools.
Familiarize with Microsoft Office suite.
Study risk management procedures.
Practice data analysis techniques.

Behavioral Questions

Describe a challenging investigation scenario.
Explain time management under pressure.
Discuss handling difficult customer communications.
Share a teamwork success story.

Frequently Asked Questions