Investigation Specialist, Investigation Specialist, PQ Ops
Amazon · Indiana, United States
- Hybrid
- Full-time
- ₹400,000 / year
- Indiana, United States
Job highlights
- Investigate and eliminate ecommerce risk.
- Analyze complex transactions and authenticate customers.
- Work independently with limited supervision.
- Communicate effectively with internal/external parties.
- Requires strong analytical and problem-solving skills.
About the role
Investigation Specialist
Amazon India is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Transaction Risk Management Team in Bangalore. Candidates will be responsible for a wide range of duties related to the investigation and elimination of online ecommerce risk. Ideal applicants will have experience in the ecommerce payments space, previous trust and safety experience, and experience succeeding in a customer-driven workplace. All candidates will be analytical and capable of succeeding in a fast-paced team environment.The Transaction Risk Investigator position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.
The Transaction Risk Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals. They may also be required to contact customers by phone.
Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.
Basic Qualifications
- Communication Skills: Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written response. Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.
- Problem Solving Skills: Demonstrated ability to work independently and make complex investigation decisions with little to no guidance. Excellent problem solving skills. Demonstrated ability to analyze problems logically. Self disciplined, diligent, proactive and detail oriented. Strong time management and organizational skills. Effectively prioritizes work time to ensure productivity and fulfills department standards for time spent. Excellent ability to determine situational needs and provide appropriate solutions.
- Experience with Microsoft Office products and applications.
Preferred Qualifications
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ADCI HYD 20 SEZ - H94 Job ID: A10404001
Key skills/competency
- Investigation Specialist
- Transaction Risk Management
- Ecommerce Risk
- Trust and Safety
- Problem Solving
- Analytical Skills
- Communication Skills
- Time Management
- Organizational Skills
- Microsoft Office
Skills & topics
- Investigation Specialist
- Transaction Risk Management
- Ecommerce
- Risk Analysis
- Trust and Safety
- Problem Solving
- Analytical Skills
- Communication
- Amazon India
- Bangalore Jobs
How to get hired
- Tailor your resume: Highlight experience in ecommerce, risk management, and customer service. Use keywords from the job description.
- Showcase analytical skills: Provide examples of how you've solved complex problems independently.
- Demonstrate communication prowess: Prepare to discuss your written and verbal communication abilities.
- Emphasize results: Quantify achievements in previous roles, focusing on performance and impact.
- Research Amazon's culture: Understand their customer-centric approach and commitment to innovation.
Technical preparation
Master Microsoft Office suite applications.,Practice logical problem analysis.,Familiarize with ecommerce payment systems.,Review trust and safety best practices.
Behavioral questions
Describe a complex problem you solved independently.,How do you prioritize tasks under pressure?,Give an example of effective written communication.,How do you handle ambiguity in decision-making?
Frequently asked questions
- What are the primary responsibilities of an Investigation Specialist at Amazon India?
- As an Investigation Specialist in Amazon India's Transaction Risk Management Team, your primary responsibility will be to investigate and eliminate online ecommerce risks. This involves analyzing complex transactions, authenticating customers, and making independent decisions with a high degree of accuracy, all while working in a fast-paced environment.
- What qualifications are essential for the Investigation Specialist role at Amazon?
- Essential qualifications include excellent written and spoken English, strong interpersonal skills, proven problem-solving abilities, self-discipline, diligence, attention to detail, and proficiency with Microsoft Office products. The ability to work independently and analyze problems logically is crucial for this role.
- Does Amazon India offer flexible work arrangements for Investigation Specialists?
- Yes, Amazon India offers flexible work arrangements for the Investigation Specialist role. This may include working a flexible schedule or shift, and potentially working weekends, nights, and/or holidays to meet the team's operational needs.
- How does Amazon India support candidates with disabilities applying for the Investigation Specialist position?
- Amazon India is committed to an inclusive culture and provides workplace accommodations for candidates with disabilities throughout the application, hiring, and onboarding process. You can find more information and request support by visiting https://amazon.jobs/content/en/how-we-hire/accommodations.
- What kind of communication skills are expected from an Investigation Specialist at Amazon?
- Exceptional written and spoken English skills are expected, enabling you to compose clear, concise, and grammatically correct responses. You'll also need strong interpersonal skills to communicate complex transactional issues effectively to both internal stakeholders and external customers.
- Will I be working independently as an Investigation Specialist at Amazon?
- Yes, a key aspect of the Transaction Risk Investigator role is the ability to work independently and make complex investigation decisions with little to no guidance. While you will collaborate with management and other teams, a high degree of autonomy in decision-making is expected.