Investigation Representative
@ Amazon

Hybrid
₹500,000
Hybrid
Full Time
Posted 24 days ago

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XXXXXXXXXX XXXXXXXXX XXXXXXXXX******* @amazon.in
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Job Details

Job Overview

The Investigation Representative at Amazon is responsible for managing daily operational activities across INFCs. This role involves timely resolution of seller and fulfillment centre issues, data analysis, and communication of information between different stakeholders.

Key Job Responsibilities

  • Research and resolve issues using internal tools.
  • Analyze data to identify trends and gaps in processes.
  • Communicate clearly with sellers, associates, and management.
  • Facilitate information flow and provide real-time decisions.
  • Ensure high performance standards and propose solutions.

A Day in the Life

The Investigation Representative conducts investigations, reports progress, identifies blockers, and provides resolutions while maintaining accountability throughout the investigation lifecycle.

About the Row IB Team

The ROW IB team, a vertical of ROW APEX in India Operations, is committed to providing a hassle-free inbound experience for sellers and vendors across Amazon fulfillment centres. The team handles freight delivery planning, rescue operations, and contingency management.

Basic and Preferred Qualifications

  • Graduation from a recognized university with at least 1 year experience.
  • Excellent written and verbal English communication skills.
  • Ability to work in a team environment as well as independently.
  • Proficient in Windows, Microsoft Outlook, Word, internet browsers, and typing.
  • Familiarity with inbound operations and data analysis tools.

Key Skills/Competency

  • Investigation
  • Data Analysis
  • Operations
  • Communication
  • Problem-solving
  • Microsoft Office
  • Inbound Operations
  • Teamwork
  • Customer Service
  • Decision-making
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How to Get Hired at Amazon

🎯 Tips for Getting Hired

  • Customize your resume: Highlight investigation and data analysis skills.
  • Study Amazon.in: Understand the company culture and operations.
  • Showcase experience: Emphasize problem-solving and communication.
  • Practice tool usage: Demonstrate proficiency in Microsoft Office.

📝 Interview Preparation Advice

Technical Preparation

Review data analysis fundamentals.
Practice using Microsoft Office tools.
Learn internal tool troubleshooting.
Refresh system support techniques.

Behavioral Questions

Discuss past teamwork experience.
Explain problem resolution approach.
Describe handling challenging communications.
Share experience with process improvements.

Frequently Asked Questions