Incident Response Specialist

Job Description

Amazon Corporate Security’s (ACS) mission is to deliver a safe and secure workplace for all Amazonians. The Business Assurance Center (BAC) supports this mission by providing 24/7 global security operations center (GSOC) services to roughly 500k global corporate customers, serving as a single point of intake for corporate security issues worldwide.

The BAC is looking for talented Incident Response Specialists to support our rapidly growing GSOC program. A successful candidate will have a strong track record of managing security incidents, writing detailed reports, coordinating with response stakeholders, and driving positive service relationships among a diverse group of stakeholders and customers. Success in this role will require flexibility, bias for action, and a wide range of technical and interpersonal skills. Time management and continuous task prioritization is crucial to delivering support services in this dynamic, fast-paced environment.

Key Job Responsibilities

• Directly manage security incidents worldwide, working with response stakeholders and notifying key partner teams.
• Coordinate with internal team members to ensure the effective triage and escalation of security incidents.
• Draft written products and emergency communications with a high level of accuracy and detail.
• Navigate a suite of technical resources to retrieve information and create reports in support of incident and crisis management activities as directed.
• Participate in drills and table-top exercises, recommending improvements to BAC practices.

A Day in the Life

As an Incident Response Specialist, you will work within a team of specialists to manage physical security incidents worldwide. New hires must be able to navigate policies and procedures, and make sound decisions in the absence of guidance, escalating to team leaders when necessary. You must obsess over our customers, triaging and responding to their security needs. This is a shift-based role within a 24/7 operation. You may be expected to work evenings, holidays, and weekends.

About the Team

About Amazon Security: At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.

Diverse Experiences: Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Inclusive Team Culture: In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.

Training & Career Growth: We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance: We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic Qualifications

• Two (2) years of experience related to emergency management, GSOC operations, or other incident management roles in a high-volume, high-intensity environment.
• Demonstrated experience managing security incidents and crises.
• Strong verbal communication skills with an ability to remain calm, focused, and professional in high-stress situations.
• Proven writing skills to include drafting, editing, and publishing written products such as incident reports, messaging products, and security alerts.
• Demonstrated ability to quickly collect and analyze data necessary to brief stakeholders on important, time sensitive security issues.

Preferred Qualifications

• Bachelor’s degree/certification in the fields of emergency management, security management, project management, business continuity, or related disciplines.
• Experience with access control and CCTV systems such as C*Cure, Lenel, or Avigilon.
• Experience in emergency preparedness, developing and/or participating in incident response trainings and table-top exercises.

Key Skills/Competency

• Incident Management
• Emergency Management
• GSOC Operations
• Security Operations
• Crisis Coordination
• Report Writing
• Stakeholder Communication
• Data Analysis
• Technical Resources Navigation
• Table-top Exercises