ICQA Area Manager

ICQA Area Manager

Do you aim to have a dynamic impact on the world? Are you up for creating solutions and solving tomorrow’s problems today? Then we have the opportunity for you! We are looking to hire an ICQA Area Manager to take ownership of our fulfillment centers Inventory Control and Quality Assurance (ICQA) team. Our fulfillment centers (FC) sit at the heart of Amazon’s rapidly growing operations network: they are where we manage our fast-moving inventory. In each fulfillment center, our teams stow deliveries, pick products, package them up and ship them out; each of these groups have played their part in taking us where we are today. These fulfillment centers are fast-paced and high reward environments, where adherence to policies and procedures is key. We need a leader that ensures we deliver as reliably as ever to our customers, while making sure our teams deliver on customer obsession.

Key job responsibilities

• Lead and supervise a team of hourly Associates (including Team Leads and Data Analyst) assigned to inventory control, quality assurance and problem solve operations within the fulfillment center
• Support safety programs and compliance to ensure a safe work environment for all associates. Work with Operations and other Support teams to establish, influence and adhere to policies and procedures
• Coordinate inventory control, quality assurance and problem solve operations in accordance to network strategies and ensuring compliance and consistency with SOX
• Conduct shift planning and forecasting, alongside assigning and directing work. Oversee projects to streamline processes, increase quality and optimize productivity
• Ensure KPIs are reviewed on a daily, weekly, or monthly basis and perform quality analysis on any behaviors/processes that could impact inventory integrity and Customer experience
• Gain expertise in key fulfillment center process paths and its exceptions handling in order to drive processes continuous improvement alongside the operations management team
• Support in interviewing and training fulfillment center managers and associates, developing talent and hiring the next generation of managers

A day in the life

You'll work shifts at one of our fulfillment centers, overseeing inventory control, quality assurance and problem solve operations. Your day typically starts with a team huddle, where you'll review previous shift performance, set daily goals, and address any ongoing issues. Throughout your shift, you will conduct inventory discrepancies analysis, oversee the resolution of receiving issues, and coach team members on accuracy improvement. You'll regularly analyze data, looking for trends and opportunities for process improvement, collaborating with other partners in FC operations or in central teams that own Catalogue, Procurement, Supply Chain, Process Engineering, Loss Prevention and Program Management. You'll need to make quick, informed decisions to keep operations running smoothly. Throughout your shift, you'll be on the floor, observing processes, coaching team members, and ensuring safety standards are maintained in your area. You'll also dedicate time to developing your team members, providing feedback, and identifying training needs. By shift end, you'll prepare a handover for the next shift, summarizing key events, ongoing issues, and priorities. You'll leave knowing you've contributed to maintaining inventory accuracy, resolving inbound challenges, and ultimately ensuring customer satisfaction through efficient and accurate fulfillment operations.

About The Team

The EU ICQA mission is to prevent and remove customer-facing defects with the goal to provide a world class service to our customers, at the lowest possible cost. The Vision of ICQA is to exceed customers’ expectations, both buyers and sellers. We drive defect-free order fulfillment by operating in the most efficient and accurate way through the creation and implementation of quality standards in our FC processes (receive, stow, count, pick, pack & ship) up to our sellers and customers. We lead with empathy to create a safer, more productive, higher performing and more diverse work environment. We commit to empower and support our team members to grow and achieve their aspirations.

Basic Qualifications

• Experience leading teams
• Experience in data analysis, with the ability to interpret and draw insights from data to inform decision-making processes
• Proficient in the local language and English, both spoken and written
• Advanced MS Office suite user, especially Excel
• A degree from an accredited university or equivalent experience in operations management

Preferred Qualifications

• Experience with Six Sigma tools and Lean techniques

Key skills/competency

• Inventory Control
• Quality Assurance
• Leadership
• Team Management
• Data Analysis
• Process Improvement
• Operations Management
• Customer Obsession
• Problem Solving
• Safety Compliance