Customs Brokerage Specialist

About the Customs Brokerage Specialist Role at Amazon

At Amazon, our mission is to be Earth's most Customer-centric company. The Amazon Customs & Trade (ACT) team delivers comprehensive customs brokerage services for our customers. We are seeking a detail-oriented Customs Brokerage Specialist to join our team. In this role, you will manage daily customs clearance operations for ocean, air, rail, and truck cross-border shipments. The position involves collaborating with freight forwarders, sellers, and vendors to ensure proper shipment and document preparation, while monitoring clearance status and managing issue escalation. You will also perform accurate data entry for entry filing, classifications, and inspections, as well as generate and track delivery forms while ensuring compliance requirements are met.

The ideal candidate will be customer-obsessed, detail-driven, and passionate about international logistics. Join us as we revolutionize global commerce, one shipment at a time.

Key Job Responsibilities

• Verify completeness of information upon onboarding Customers
• Prepare import documentation to ensure timely release and delivery of orders
• Verify accuracy of commercial documentation and charges
• Submit documentation to regulatory agencies
• Meet daily/weekly KPI targets for entry submission and accuracy
• Collaborate with other service providers to solve shipment issues
• Collaborate with origin and destination logistics teams
• 2nd Tier support for Customer Service queries

About The Team

We are a collaborative group of logistics professionals dedicated to streamlining international trade processes. Our team is committed to excellence in global supply chain management, working closely with international partners to facilitate efficient and compliant cross-border transportation. We value precision, communication, and continuous learning.

Basic Qualifications

• Knowledge of Excel at a basic level (e.g., UX navigation, math & logical functions, lookup functions, etc.)
• Work 40 hours/week, and overtime as required
• Experience performing accurate data entry and analysis
• Experience in international logistics, cross-border transportation and supply chain, or U.S. Customs rules and regulations
• 2+ years of customs entry writing experience with a proven track record handling complex, high-value shipments
• Experience in international logistics, cross-border transportation and supply chain, or U.S. Customs rules and regulations
• 2+ years of customs entry writing experience with a proven track record handling complex, high-value shipments

Preferred Qualifications

• High school or equivalent diploma
• Bachelor's degree in logistics, transportation, supply chain, or business
• Licensed customs broker

Key skills/competency

• Customs Clearance
• International Logistics
• Trade Compliance
• Import Documentation
• Data Entry
• Shipment Tracking
• Regulatory Agencies
• Supply Chain Management
• Cross-Border Transportation
• Customer Service Support