Customer Growth Manager
@ Amazon

San Jose, Costa Rica
$120,000
On Site
Full Time
Posted 1 day ago

Your Application Journey

Personalized Resume
Apply
Email Hiring Manager
Interview

Email Hiring Manager

XXXXXXXXX XXXXXXXXX XXXXXXXXX****** @amazon.com
Recommended after applying

Job Details

About the Customer Growth Manager Role

This is an exciting opportunity to join a new emerging business in transportation. The Customer Growth Manager role involves providing operational and relationship support to high-volume shippers, ensuring success and satisfaction for Amazon Shipping partners through managing escalations, offering proactive insights, and delivering seamless support.

Key Responsibilities

  • Pickup Support: Resolve missed, delayed, or urgent pickup requests.
  • Tracking and Delivery Resolution: Investigate tracking anomalies and delivery delays.
  • Billing & Account Management: Address invoicing discrepancies and manage account configurations.
  • Claims Assistance: Guide shippers through compensation processes for lost or damaged packages.
  • Proactive Account Optimization: Conduct data analysis to identify trends and present insights in business reviews.
  • Complex Escalations: Manage cross-functional escalations and collaborate on unique issues.

A Day in the Life

Engage with internal and external teams to understand key customer pain points and generate strategic, impactful solutions.

Basic Qualifications

  • Bachelor's degree or MBA in a related field such as supply chain, operations, engineering, or analytics.
  • 2+ years of customer support, leadership, or account management experience.
  • Proven ability to resolve issues under pressure and document outcomes effectively.
  • Experience working cross-functionally and a strong customer focus.

Preferred Qualifications

  • Experience with startups or large enterprise customers.
  • Advanced Excel skills and familiarity with statistical analysis applications.
  • Familiarity with Amazon Transportation Services (ATS) or logistical systems.

Key skills/competency

  • Customer Support
  • Operations
  • Data Analysis
  • Account Management
  • Escalation Management
  • Logistics
  • Problem Resolution
  • Communication
  • Strategic Planning
  • Customer Experience
Apply without a personalized resume

How to Get Hired at Amazon

🎯 Tips for Getting Hired

  • Customize your resume: Emphasize customer support and analytical skills.
  • Research Amazon: Understand Amazon Shipping and organizational culture.
  • Highlight results: Showcase past operational problem-solving experiences.
  • Prepare for interviews: Be ready with examples in escalation management.

📝 Interview Preparation Advice

Technical Preparation

Review data analysis tools and Excel functions.
Study transportation and logistics systems.
Familiarize with Amazon Transportation Service details.
Understand escalation resolution processes.

Behavioral Questions

Describe a challenging customer support situation.
Explain cross-team communication strategies used.
Detail problem resolution under pressure.
Share an experience handling escalations.

Frequently Asked Questions