Clinical Customer Care Pharmacist Overnight

About Clinical Customer Care Pharmacist Overnight at Amazon Pharmacy

Amazon Pharmacy is committed to building the future of pharmacy with innovative technology to deliver exceptional customer service. Join the Clinical Customer Care team and bring your pharmacy expertise to a customer-facing role while working overnight shifts.

Shift Details

Two available shifts in Eastern Time:

• Shift 1: 6:00pm-4:30am (Sunday, Monday, Friday, Saturday)
• Shift 2: 6:00pm-4:30am (Monday, Tuesday, Saturday, Sunday)

Key Job Responsibilities

• Communicate with customers via phone and email regarding clinical inquiries such as drug interactions, counseling, and adverse reactions.
• Respond to customer voicemails and clinical queries through Zendesk tickets.
• Support Customer Care agents by providing clinical knowledge and recommendations.
• Investigate and report on Quality Related Events and PHI breaches.
• Recommend OTC products and address clinical complaints.
• Perform miscellaneous pharmacy tasks including prescription transfers and billing related tasks.
• Maintain advanced knowledge of PillPack and Amazon Pharmacy policies, products, and services.
• Maintain confidentiality and collaborate with teammates across overnight teams.

Basic Qualifications

• Active Registered Pharmacist license in AZ, NH, TX, or FL.
• Reside in the respective state and able to commute if necessary.
• Strong interpersonal and communication skills.
• Ability to apply clinical knowledge in real time.
• Doctor of Pharmacy (PharmD) or equivalent.

Preferred Qualifications

• 1+ years in retail or mail order pharmacy settings.

Team and Culture

The Clinical Customer Care Team, based in Salt Lake City, acts as the main clinical resource for customers and internal teams. Join a team dedicated to quality customer care and continual personal growth.

Key skills/competency

• Pharmacy
• Clinical
• Customer Care
• Communication
• Zendesk
• Regulatory
• Medication
• Critical Thinking
• Autonomy
• Quality