Clinical Customer Care Pharmacist Overnight
@ Amazon

Hybrid
$120,000
Hybrid
Full Time
Posted 1 day ago

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XXXXXXXXXX XXXXXXXXXXXXX XXXXXX******* @pillpack.com
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Job Details

About Clinical Customer Care Pharmacist Overnight at Amazon Pharmacy

Amazon Pharmacy is committed to building the future of pharmacy with innovative technology to deliver exceptional customer service. Join the Clinical Customer Care team and bring your pharmacy expertise to a customer-facing role while working overnight shifts.

Shift Details

Two available shifts in Eastern Time:

  • Shift 1: 6:00pm-4:30am (Sunday, Monday, Friday, Saturday)
  • Shift 2: 6:00pm-4:30am (Monday, Tuesday, Saturday, Sunday)

Key Job Responsibilities

  • Communicate with customers via phone and email regarding clinical inquiries such as drug interactions, counseling, and adverse reactions.
  • Respond to customer voicemails and clinical queries through Zendesk tickets.
  • Support Customer Care agents by providing clinical knowledge and recommendations.
  • Investigate and report on Quality Related Events and PHI breaches.
  • Recommend OTC products and address clinical complaints.
  • Perform miscellaneous pharmacy tasks including prescription transfers and billing related tasks.
  • Maintain advanced knowledge of PillPack and Amazon Pharmacy policies, products, and services.
  • Maintain confidentiality and collaborate with teammates across overnight teams.

Basic Qualifications

  • Active Registered Pharmacist license in AZ, NH, TX, or FL.
  • Reside in the respective state and able to commute if necessary.
  • Strong interpersonal and communication skills.
  • Ability to apply clinical knowledge in real time.
  • Doctor of Pharmacy (PharmD) or equivalent.

Preferred Qualifications

  • 1+ years in retail or mail order pharmacy settings.

Team and Culture

The Clinical Customer Care Team, based in Salt Lake City, acts as the main clinical resource for customers and internal teams. Join a team dedicated to quality customer care and continual personal growth.

Key skills/competency

  • Pharmacy
  • Clinical
  • Customer Care
  • Communication
  • Zendesk
  • Regulatory
  • Medication
  • Critical Thinking
  • Autonomy
  • Quality
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How to Get Hired at Amazon

🎯 Tips for Getting Hired

  • Customize your resume: Highlight clinical and customer care experience.
  • Showcase pharmacy license: List state-specific credentials clearly.
  • Emphasize technical skills: Detail Zendesk and system navigation proficiency.
  • Prepare for behavioral interviews: Discuss customer-centric scenarios and problem-solving.

📝 Interview Preparation Advice

Technical Preparation

Review Zendesk system basics.
Refresh clinical drug interaction knowledge.
Study relevant pharmacy software.
Practice data confidentiality protocols.

Behavioral Questions

Discuss challenging customer interactions.
Explain autonomous problem-solving examples.
Describe teamwork during busy shifts.
Illustrate handling stressful clinical scenarios.

Frequently Asked Questions