Business Analyst, RBS : Cost to Serve
Amazon · Chennai, Tamil Nadu, India
- On site
- Full-time
- ₹1,500,000 / year
- Chennai, Tamil Nadu, India
Job highlights
- Analyze global supply chain costs for Amazon.
- Develop dashboards and automated data pipelines.
- Identify and eliminate cost-driving defects.
- Partner with cross-functional teams for solutions.
- Present insights and recommendations to leadership.
About the role
About Amazon
Amazon strives to be Earth’s most customer-centric company, where customers can find and discover anything they want to buy online. Through continuous innovation in selection, convenience, and low prices, Amazon has grown from an online bookstore into a global e-commerce and technology leader. Our teams build solutions that improve how customers shop, how sellers grow, and how our global supply chain operates.About Retail Business Services (RBS)
RBS strengthens Amazon’s retail engine by driving standardization, improving process quality, and reducing defects across global marketplaces. RBS operates at the intersection of retail, operations, technology, and finance, ensuring Amazon’s systems and processes scale reliably while maintaining a high-quality customer and selling-partner experience.About Cost To Serve (CtS)
CtS is a specialized organization within RBS focused on improving Amazon’s per-unit economics across the global supply chain. CtS operates on two pillars: defect identification and defect elimination, and partners with WW Operations, Finance, Returns, Concessions, and abuse-related programs to uncover true cost drivers and remove them systematically. The team builds mechanisms that improve cost predictability, strengthen upstream defect visibility, and enable consistent governance across high-impact cost categories, contributing directly to improved Free Cash Flow and scalable business growth.Job Overview
Are you passionate about solving business challenges at a global scale? Amazon Retail Business Services is looking for an experienced Business Analyst to join our team and help unlock insights which take our business to the next level. The candidate will be excited about understanding and implementing new and repeatable processes to improve our employee global work authorization experiences. They will do this by partnering with key stakeholders to be curious and comfortable digging deep into the business challenges to understand and identify insights that will enable us to figure out standards to improve our ability to globally scale this program. They will be comfortable delivering/presenting these recommended solutions by retrieving and integrating artifacts in a format that is immediately useful to improve the business decision-making process. This role requires an individual with excellent analytical abilities as well as business acumen. The candidate knows and values our customers (internal and external) and will work back from the customer to create structured processes for global expansions of work authorization, and help integrate new countries/new acquisitions into the existing program. They are experts in partnering and earning trust with operations/business leaders to drive these key business decisions.Key Job Responsibilities
- Design, develop, and maintain scalable dashboards, reporting systems, and automated data pipelines that support business reviews (WBR/MBR/QBR), pilot launches, and ongoing program governance.
- Own data infrastructure end-to-end—partner with tech, analytics, and operations teams to establish and maintain required tables, data lakes, and data structures that enable accurate and timely insights for APIE and related stakeholders.
- Retrieve, aggregate, and analyze data from multiple sources to produce actionable insights, KPI frameworks, and escalation deep dives that inform feature expansion, defect identification, and strategic decision-making.
- Develop and maintain SQL queries and analytical models to support APIE feature performance, ad-hoc requests, and dive-deep investigations for operational or customer/vendor escalations.
- Enable data-driven decision making by converting large datasets into digestible narratives, financial/CX estimates, and recommendations for pilots, experiments, and global expansions.
- Partner with cross-functional teams to understand requirements, build KPIs, automate processes, and drive data-aligned solutions that meet evolving business needs.
- Prepare and deliver business reviews and written narratives for senior leadership, highlighting progress, insights, risks, and decision points.
- Participate in strategic and tactical planning discussions, providing analytical input that shapes long-term product and operations strategy across global regions.
Basic Qualifications
- 3+ years of business analyst, data analyst or similar role experience
- 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience
- 3+ years of business or financial analysis experience
- Experience defining requirements and using data and metrics to draw business insights
- Experience making business recommendations and influencing stakeholders
- 2+ years of Tableau Desktop, Quicksight or other relevant data visualization software experience
- Experience in tax, finance or a related analytical field, or experience in financial modeling, P&L management or analysis
- Knowledge of writing and optimizing SQL queries in a business environment with large-scale, complex datasets
Preferred Qualifications
- Master's degree in business or analytical discipline
Accommodations
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Key skills/competency
- Business Analysis
- Data Analysis
- SQL
- Excel VBA
- Tableau
- Data Visualization
- Financial Analysis
- Business Acumen
- Stakeholder Management
- Process Improvement
Skills & topics
- Business Analyst
- Data Analysis
- SQL
- Excel
- Tableau
- Cost to Serve
- Retail Business Services
- Supply Chain
- Financial Analysis
- Business Intelligence
How to get hired
- Tailor your resume: Highlight your 3+ years of business analyst experience, 5+ years of advanced Excel, and SQL query optimization skills.
- Showcase analytical skills: Emphasize experience in defining requirements, using data for insights, and making data-driven recommendations.
- Quantify achievements: Use numbers to demonstrate the impact of your financial analysis, P&L management, or cost-saving initiatives.
- Prepare for data challenges: Be ready to discuss how you've worked with large datasets and built scalable reporting systems.
- Understand Amazon's culture: Research RBS and CtS to demonstrate your alignment with their customer-centric and data-driven approach.
Technical preparation
Master advanced Excel functions and VBA.,Practice writing and optimizing complex SQL queries.,Build dashboards in Tableau or Quicksight.,Prepare to analyze large, multi-source datasets.
Behavioral questions
Describe a time you used data to influence decisions.,How do you handle ambiguous business problems?,Explain a complex analysis to a non-technical audience.,How do you partner with stakeholders to drive change?
Frequently asked questions
- What specific experience does Amazon look for in a Business Analyst for the Cost to Serve team?
- Amazon seeks candidates with at least 3 years of experience as a Business Analyst or Data Analyst. Key requirements include 5+ years of advanced Excel proficiency (including VBA, pivot tables, power pivots), 3+ years in business or financial analysis, experience defining requirements and using data for insights, and the ability to make business recommendations. Knowledge of SQL and data visualization tools like Tableau is also essential.
- How can I best demonstrate my analytical abilities for this Business Analyst role at Amazon?
- To showcase your analytical abilities, highlight specific instances where you've defined business requirements, used data and metrics to derive meaningful insights, and then translated those insights into actionable business recommendations. Quantify your impact whenever possible, detailing how your analysis led to improvements or strategic decisions.
- What is the 'Cost to Serve' team at Amazon Retail Business Services focused on?
- The Cost to Serve (CtS) team is a specialized group within RBS dedicated to improving Amazon's per-unit economics across the global supply chain. They focus on identifying and eliminating defects that drive costs, working with various operations and finance teams to improve cost predictability and enable scalable business growth.
- Is experience with specific data visualization tools crucial for this Business Analyst position?
- Yes, experience with data visualization tools is important. The job description specifically mentions 2+ years of experience with Tableau Desktop, Quicksight, or similar software. Proficiency in tools like Tableau will be valuable for designing and maintaining dashboards and reporting systems.
- What kind of impact can a Business Analyst have on Amazon's global operations?
- A Business Analyst on this team can have a significant impact by identifying true cost drivers in the global supply chain and developing mechanisms to improve cost predictability. They enable data-driven decision-making, inform strategic planning, and contribute directly to improved Free Cash Flow and scalable business growth by ensuring processes and systems can reliably scale globally.
- Does Amazon offer workplace accommodations for candidates with disabilities during the hiring process for this Business Analyst role?
- Yes, Amazon is committed to an inclusive culture and offers workplace accommodations for individuals with disabilities throughout the application, hiring, and onboarding process. You can find more information and details on how to request accommodations at https://amazon.jobs/content/en/how-we-hire/accommodations.