Beta Network Support Engineer @ Amazon
placeLos Gatos, CA
attach_money $120,000
businessOn Site
scheduleFull Time
Posted 9 hours ago
Your Application Journey
Interview
Email Hiring Manager
****** @amazon.com
Recommended after applying
Job Details
About the Role
The Beta Network Support Engineer at Amazon, working for eero, plays a crucial role in supporting hardware, software, and mobile app development cycles for eero’s Beta program. The role involves troubleshooting, bug evaluation, cross-team collaboration, and ensuring successful transition of product releases to production.
Key Job Responsibilities
- Identify, document and track software defects throughout their life cycle.
- Troubleshoot complex technical issues spanning hardware, software, and network logs.
- Collaborate with Engineering, Product, and Customer Experience teams to implement fixes.
- Analyze test results and provide detailed reports to stakeholders.
- Lead the review and authorship of Beta content and support documentation.
- Participate in product and design reviews offering a Beta perspective.
- Travel domestically and internationally to diagnose, repair, and install complex eero networks.
A Day in the Life
The Beta Network Support Engineer will mentor CX agents, work in fast-paced environments and use analytics to drive improvements across support mechanisms and processes. The role requires independent idea generation and attentiveness to both strategic and tactical details.
Basic Qualifications
- 3+ years technical support or software development experience.
- Proven troubleshooting and debugging skills.
- Experience with collaborative projects and data driven analysis.
- Excellent communication and business acumen.
- Bachelor’s degree or equivalent experience.
Preferred Qualifications
- 4+ years of relevant experience.
- Experience with Salesforce, JIRA and network certifications like CCNA.
- Experience supporting Beta test environments and driving process improvements.
Key Skills/Competency
- Troubleshooting
- Technical Support
- Bug Tracking
- Network Diagnostics
- Collaboration
- Data Analysis
- Software Testing
- Process Improvement
- Customer Support
- Cross-functional Communication
How to Get Hired at Amazon
🎯 Tips for Getting Hired
- Research Amazon's culture: Understand its mission and leadership values.
- Customize your resume: Highlight technical support and troubleshooting skills.
- Prepare for interviews: Practice technical and behavioral questions.
- Review role specifics: Emphasize network support experiences and outcomes.
📝 Interview Preparation Advice
Technical Preparation
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Review network troubleshooting scenarios.
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Practice software debugging exercises.
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Study product release testing methods.
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Familiarize with network certifications basics.
Behavioral Questions
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Describe a time troubleshooting complex issues.
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Explain collaboration with cross-functional teams.
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Share experience managing stress effectively.
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Discuss handling high-priority tasks under pressure.
Frequently Asked Questions
What technical skills does a Beta Network Support Engineer at Amazon need?
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How important is travel for the Beta Network Support Engineer role at Amazon?
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What are the key collaboration requirements for this eero role at Amazon?
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How does Amazon view process improvement for a Beta Network Support Engineer?
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What certifications are preferred for a Beta Network Support Engineer at Amazon?
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