Beta Network Support Engineer
@ Amazon

San Francisco, CA
$120,000
On Site
Full Time
Posted 22 days ago

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Job Details

Overview

At eero, part of Amazon, we pride ourselves on providing every customer a world class experience. Our mission is to make home and business connectivity fast, reliable, and secure. We are seeking a Beta Network Support Engineer to support eero’s Beta program through all phases of hardware, software, and mobile app development.

Key Job Responsibilities

  • Identify, document, and track software defects through the bug life cycle.
  • Troubleshoot and resolve technical issues across multiple focus areas.
  • Guide team members as a technical leader and reviewer.
  • Analyze test results, provide reports, and verify new releases meet quality standards.
  • Collaborate with Engineering, Product, and Customer Experience teams.
  • Visit customer and partner locations for network diagnosis and repairs.

A Day in the Life

As a Beta Network Support Engineer, you will mentor CX agents, troubleshoot issues, and contribute to a smooth product transition from Beta to full production, ensuring global customer satisfaction.

About the Team

The eero Beta team consists of support engineers, program managers, support staff, and people leaders all focused on delivering perfect connectivity in homes and businesses.

Basic & Preferred Qualifications

  • 3+ years of technical support or software development experience.
  • Strong troubleshooting, debugging, and technical analysis skills.
  • Excellent communication and project management skills.
  • Bachelor’s degree or equivalent experience.
  • Preferred: 4+ years in a similar role and experience with Salesforce, JIRA, and industry certifications such as CCNA.

Additional Information

Amazon is an equal opportunity employer. This role may involve domestic and international travel. Compensation is competitive and based on various factors, with a full range of benefits provided.

Key skills/competency

  • Network Support
  • Beta Testing
  • Troubleshooting
  • Technical Leadership
  • Software Debugging
  • Collaboration
  • Communication
  • Analysis
  • Automation
  • Process Improvement
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How to Get Hired at Amazon

🎯 Tips for Getting Hired

  • Customize your resume: Highlight troubleshooting and network support expertise.
  • Showcase technical skills: Detail experience with software debugging and testing.
  • Research Amazon: Understand eero’s role in home connectivity.
  • Prepare for behavior: Demonstrate effective cross-functional collaboration.

📝 Interview Preparation Advice

Technical Preparation

Review network troubleshooting tools and commands.
Practice analyzing network logs and error reports.
Study debugging techniques for software issues.
Familiarize with industry-standard network certifications.

Behavioral Questions

Describe a time you solved a tough problem.
Explain cross-team collaboration on a technical project.
Outline handling stressful network outages.
Share experience with process improvement initiatives.

Frequently Asked Questions