Associate, ML Data Operations

Job Overview: Associate, ML Data Operations

This team plays a crucial role in enabling automation within Amazon Robotics Fulfillment centers. They support Amazon Internal Fulfillment Technologies & Robotics teams by providing essential automation services, including real-time and offline (image/video) data auditing. A primary contribution of this team is maintaining inventory accuracy within fulfillment centers.

As an Associate, ML Data Operations, your main responsibility will involve meticulously reviewing video footage of stowing actions in fulfillment centers. You will be required to understand the captured activity thoroughly, applying human judgment in conjunction with provided tools and resources to accurately indicate the activity in the video. This includes verifying or marking product locations through a specialized tool, consistently maintaining the highest level of accuracy. This process is vital for ensuring the stow quality of the fulfillment center and aiding in defect reduction through precise and thorough video/image audits.

Key Responsibilities

• Watch several hundred videos per shift, providing accurate responses based on quality and productivity goals.
• Ensure 6.8 to 7 hours of daily video review, adhering to pre-defined break schedules.
• For remote work, maintain a dedicated workspace with appropriate lighting; ensure work-related data is not accessed by others.

Candidate Expectations

• Willingness to undertake a non-tech role for a 6-month contract duration.
• Ability to accurately audit image, video, and text-based jobs.
• Capability to identify details from blurry or less sharp videos, maintaining high attention and focus.
• Commitment to achieving incremental quality and productivity targets.
• Demonstrate a fast pace of implementation and consistent performance.
• Flexibility to work in rotational shifts, including night shifts, as part of a remote team, and exhibit strong teamwork.
• Readiness to commute to the office for a few days when necessary (for work-from-home associates).
• Willingness to keep laptop camera on during virtual meetings.

A Day in the Life

Associates operate within a 24x7 environment, working rotational shifts. A standard shift is 9 hours, including pre-scheduled breaks. Shift timings are subject to change every 3-4 months or as business needs dictate. Night shift allowance will be provided as per Amazon’s applicable work policy. Weekly offs are rotational, consisting of two consecutive days, not necessarily Saturday and Sunday, making it a 5-day working week.

About The Team

The Data Auditing Operations team provides essential human support to Amazon Fulfillment facilities. Their primary objective is to enable hands-free active stowing through visual audits of videos and images. Associates audit brief videos (typically 15-20 seconds) containing information on products being stored. These videos require thorough review using human judgment to increase the effectiveness of automated processes and maintain stow quality. Performance improvements and coaching are integral to this role.

Basic Qualifications

• Bachelor's degree

Preferred Qualifications

• Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Key skills/competency

• Data Auditing
• Video Analysis
• Image Processing
• Quality Assurance
• Operational Efficiency
• Attention to Detail
• Human Judgment
• Inventory Accuracy
• Robotics Support
• Shift Work