Associate, ML Data Operations

About the Role: Associate, ML Data Operations

Join the team that drives automation within Amazon Robotics Fulfillment Centers. As an Associate, ML Data Operations, you will play a crucial role in enabling automation for Amazon Internal Fulfillment Technologies & Robotics teams by providing real-time and offline (image/video) data auditing services. A key focus of this position is to support fulfillment centers in maintaining high inventory accuracy.

In this operational role, you will meticulously review stowing actions captured in video footage from fulfillment centers. You'll apply strong human judgment, combined with specialized tools and resources, to precisely identify and indicate the activity within each video. This involves verifying or marking product locations with the highest level of accuracy, directly contributing to maintaining the fulfillment center's stow quality and aiding in defect reduction.

Key Responsibilities

• Watch several hundred videos per shift, providing responses that meet goals for accuracy (quality), speed (productivity), and adherence to acceptable practices.
• Manage breaks according to pre-defined slots, ensuring 6.8 to 7 hours of active video auditing per day.
• Maintain a dedicated workspace with appropriate lighting, table, and chair, ensuring work-related data is only accessible by the employee (for remote associates).

Candidate Expectations

The ideal candidate will demonstrate:

• Willingness to work in a non-tech role for a contract duration of 6 months.
• Ability to audit various media types, including image, video, and text-based jobs.
• Proficiency in identifying details from blurry or less sharp videos, maintaining a high level of attention and focus.
• Readiness to work towards incremental targets and goals for quality and productivity, demonstrating fast-paced implementation and consistent performance.
• Flexibility to work in rotational shifts, including night shifts, as part of remote teams, and exhibit strong teamwork skills.
• Willingness to come to the office for a few days when required (applicable for associates working from home).
• Readiness to keep the laptop camera on during virtual meetings.

A Day in the Life

Associates operate within a 24x7 environment, working rotational shifts. A typical shift is 9 hours, inclusive of pre-scheduled breaks. Shift timings are subject to change every 3-4 months or as per business requirements. Night shift allowances will be provided according to applicable Amazon policies when working night shifts.

Weekly offs are rotational and consist of two consecutive days, not necessarily Saturday and Sunday, making it a 5-day working week, or as per business discretion.

About the Team

The Data Auditing Operations team provides essential human support to Amazon Fulfillment facilities. Our primary objective is to enable hands-free active stowing through precise visual audits of videos and images. Associates audit brief videos (typically 15-20 seconds) containing information on products being stored. Thorough human review and auditing of these videos are crucial for business use, enhancing the effectiveness of automated processes and maintaining stow quality. Performance improvements and coaching will be provided as needed.

Basic Qualifications

• Bachelor's degree

Preferred Qualifications

• Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Key Skills/Competency

• Data Auditing
• Video Analysis
• Attention to Detail
• Quality Control
• Operational Efficiency
• Team Collaboration
• Shift Work
• Problem Solving
• Inventory Accuracy
• Visual Inspection