Area Operations Manager

Area Operations Manager at Amazon

When you join Amazon as an Area Operations Manager, you’ll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. In this hands-on role, you’ll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. While you implement your team’s approach to drive productivity, you’ll also work closely with your colleagues to address challenges, which means no two days will be the same.

Key Job Responsibilities

• Promote a culture of safety and wellbeing.
• Analyze and implement corrective actions to ensure high quality and productivity, meeting business objectives across all shifts.
• Support and lead a team, handling administrative work while building a strong team culture.
• Analyze performance and suggest process improvements to optimize work and enhance customer service.
• Collaborate with other managers to standardize shift processes.

A Day in the Life

You’ll work shifts and be based at one of our operational sites. Your main focus will be to maintain safety standards within your team and across your site. You’ll also monitor and maintain process efficiency. Your days will always include prioritizing routine team management and daily operational tasks, alongside other tasks like individual escalations, process improvement work, and wide-scale operational contingency planning.

Being a key part of the operations team involves working with colleagues in other teams and external partners to make sure we stay on track to meet our customer demands and targets. This will involve analyzing data and performance metrics with leaders in your business area, as well as discussing the operational pros and cons of technical improvements with engineers.

About The Team

Customer Fulfilment (CF) is where it all started for Amazon. CF has scaled up from a humble team of booksellers to a sophisticated global team which handles more than 1.5 million orders every day. The team is the foundation of our business, and its efforts have helped us diversify across new regions and services. With the help of emerging technology, we’re always looking for ways to offer a bigger, better product range – delivered quickly and affordably.

The CF team are the first people in the chain that helps customers get products at the speed we’re known for. We’re based in Fulfilment Centres, which are at the heart of Amazon’s fast-paced Operations network. Our centres are sometimes referred to as the ‘First Mile’ because it’s where most Amazon packages start their journey. We help to manage dynamic inventory and facilitate speedy deliveries round the clock.

Lots of different people work in our Fulfilment Centres, so there are plenty of opportunities for every skillset. Some of us work with physical products, while others analyze data to help everyone across the business make smart decisions.

Basic Qualifications

• Experience managing people.
• Experience working with multiple groups of stakeholders.
• Experience using data to influence business decisions.
• Advanced proficiency in verbal and written English and local language.
• A degree.

Preferred Qualifications

• Experience with Lean or Six Sigma analytical techniques.
• Experience in warehouse operations and logistics or equivalent.
• Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.

Key skills/competency

• Operations Management
• Team Leadership
• Process Improvement
• Data Analysis
• Stakeholder Management
• Logistics
• Performance Analysis
• Customer Service
• Problem Solving
• Safety Culture