Area Manager, Operations
Amazon · Zaragoza, Aragon, Spain
- On site
- Full-time
- €60,000 / year
- Zaragoza, Aragon, Spain
Job highlights
- Lead a diverse team in a fast-paced operational environment.
- Drive productivity and ensure high quality and safety standards.
- Analyze performance and implement process improvements.
- Collaborate with cross-functional teams and external partners.
- Manage daily operations, escalations, and contingency planning.
About the role
Area Operations Manager at Amazon
When you join Amazon as an Area Operations Manager, you’ll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. In this hands-on role, you’ll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. While you implement your team’s approach to drive productivity, you’ll also work closely with your colleagues to address challenges, which means no two days will be the same.
Key Job Responsibilities
- Promote a culture of safety and wellbeing.
- Analyze and implement corrective actions to ensure high quality and productivity, meeting business objectives across all shifts.
- Support and lead a team, handling administrative work while building a strong team culture.
- Analyze performance and suggest process improvements to optimize work and enhance customer service.
- Collaborate with other managers to standardize shift processes.
A Day in the Life
You’ll work shifts and be based at one of our operational sites. Your main focus will be to maintain safety standards within your team and across your site. You’ll also monitor and maintain process efficiency. Your days will always include prioritizing routine team management and daily operational tasks, alongside other tasks like individual escalations, process improvement work, and wide-scale operational contingency planning.
Being a key part of the operations team involves working with colleagues in other teams and external partners to make sure we stay on track to meet our customer demands and targets. This will involve analyzing data and performance metrics with leaders in your business area, as well as discussing the operational pros and cons of technical improvements with engineers.
About The Team
Customer Fulfilment (CF) is where it all started for Amazon. CF has scaled up from a humble team of booksellers to a sophisticated global team which handles more than 1.5 million orders every day. The team is the foundation of our business, and its efforts have helped us diversify across new regions and services. With the help of emerging technology, we’re always looking for ways to offer a bigger, better product range – delivered quickly and affordably.
The CF team are the first people in the chain that helps customers get products at the speed we’re known for. We’re based in Fulfilment Centres, which are at the heart of Amazon’s fast-paced Operations network. Our centres are sometimes referred to as the ‘First Mile’ because it’s where most Amazon packages start their journey. We help to manage dynamic inventory and facilitate speedy deliveries round the clock.
Lots of different people work in our Fulfilment Centres, so there are plenty of opportunities for every skillset. Some of us work with physical products, while others analyze data to help everyone across the business make smart decisions.
Basic Qualifications
- Experience managing people.
- Experience working with multiple groups of stakeholders.
- Experience using data to influence business decisions.
- Advanced proficiency in verbal and written English and local language.
- A degree.
Preferred Qualifications
- Experience with Lean or Six Sigma analytical techniques.
- Experience in warehouse operations and logistics or equivalent.
- Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.
Key skills/competency
- Operations Management
- Team Leadership
- Process Improvement
- Data Analysis
- Stakeholder Management
- Logistics
- Performance Analysis
- Customer Service
- Problem Solving
- Safety Culture
Skills & topics
- Operations Manager
- Area Manager
- Amazon
- Operations
- Logistics
- Management
- Fulfilment
- Team Leadership
- Process Improvement
- Data Analysis
- Customer Fulfilment
How to get hired
- Tailor your resume: Highlight experience in people management, stakeholder collaboration, and data-driven decision-making. Use keywords from the Area Operations Manager job description.
- Emphasize your degree and language skills: Ensure your educational background and advanced English proficiency are clearly stated.
- Showcase relevant experience: Detail any experience with Lean, Six Sigma, warehouse operations, logistics, or MS Office suite proficiency.
- Prepare for behavioral questions: Be ready to discuss how you've managed teams, handled complex challenges, and driven process improvements.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the primary responsibilities of an Area Operations Manager at Amazon?
- As an Area Operations Manager at Amazon, your primary responsibilities include leading a diverse team, ensuring safety and wellbeing, analyzing performance to improve quality and productivity, managing administrative tasks, and collaborating with colleagues to optimize operational processes and meet customer demands.
- What qualifications are essential for the Area Operations Manager role at Amazon?
- Essential qualifications for this Area Operations Manager position include experience managing people, working with multiple stakeholder groups, using data to influence business decisions, advanced English proficiency, and a relevant degree. Experience with Lean or Six Sigma, warehouse operations, logistics, and the MS Office suite are preferred.
- What is the work environment like for an Area Operations Manager at Amazon?
- The work environment for an Area Operations Manager at Amazon is hands-on and based at an operational site. You will be working shifts, focusing on safety, process efficiency, team management, and operational planning within a fast-paced, global business context.
- How does Amazon's Customer Fulfilment team contribute to the company's success?
- Amazon's Customer Fulfilment (CF) team is the foundation of the business, handling millions of orders daily and enabling diversification across new regions and services. They manage inventory and facilitate fast, affordable deliveries, playing a crucial role in meeting customer expectations for speed.
- What opportunities for growth exist within Amazon's operations network?
- Amazon's Fulfilment Centres host a diverse workforce with various skillsets. This environment offers numerous opportunities for growth, whether working with physical products or analyzing data, providing pathways for individuals to develop and advance within the company's extensive operations network.