Area Manager, Operations

Area Manager, Operations at Amazon

The operational business unit is the heart of Amazon. This essential part of our company ensures that we ship orders efficiently, so our customers receive their items on time. As an Area Manager, Operations, you ensure that all processes at your location run as smoothly as possible to meet customer demand. You lead a team responsible for the safety, efficiency, and first-class quality of our operations. Additionally, you manage a range of projects across our network to drive productivity.

Key Job Responsibilities

• Erschaffen, Beaufsichtigen und Fördern einer Kultur der Sicherheit und des Wohlbefindens
• Analyse und Umsetzung von Änderungen, um fortlaufend hohe Qualität und Produktivität zu gewährleisten
• Beaufsichtigung von Projekten zur Verschlankung von Prozessen, Optimierung der Produktivität und Verbesserung der Servicequalität für Kund:innen in Deinem Verantwortungsbereich
• Analyse der Schichten laut Unternehmensvorgaben und Umsetzung von Maßnahmen zur Verbesserung unserer Operational Excellence
• Zusammenarbeit mit Kolleg:innen auf Führungsebene, um Schichtverfahren zu vereinheitlichen

A Day in the Life

You will work in shifts at one of our locations, ensuring that operations are as productive as possible. Your focus will be on leading and fostering a culture of safety, as well as maintaining the quality and performance standards of work shifts. You will also oversee process improvements in your area and organize their implementation. A typical workday can vary greatly, including routine team management and daily operational tasks, as well as process improvement and far-reaching operational tasks for contingencies. Furthermore, you will act as a role model and mentor for new managers.

About The Team

Amazon Logistics (AMZL) is responsible for delivering millions of products directly to our customers' doorsteps. 'Last-Mile Logistics' delivers our packages in partnership with third-party providers and implements numerous continuous improvement initiatives to satisfy millions of customers.

Our goal is to make the delivery experience for our customers as seamless as possible and to introduce global delivery solutions for our latest offerings, including Amazon Fresh, Prime Now, and Amazon Restaurants.

Our work is divided into two areas. 'Under the Roof' concerns everything that happens within our logistics locations, and 'On the Road' everything that takes place on the street in the delivery areas. Our employees prepare packages in appropriate shifts (night, early, late) for daily dispatch to our delivery teams and handle returns that could not be delivered.

Every year, we set new standards in terms of customer experience and offer new, innovative delivery services. We are looking for new ways to overcome industry-wide logistics challenges and new ideas to reduce our CO2 footprint. A fleet of innovative vehicles (including electric vehicles) and state-of-the-art technology support us in this.

Basic Qualifications

• Fortgeschrittene Englisch- und Deutschkenntnisse in Wort und Schrift
• Studienabschluss
• Führungserfahrung
• Relevante Erfahrung in der Kommunikation mit verschiedenen Stakeholdern, einschließlich Kolleg:innen und Führungskräften
• Relevante Erfahrung in der Verwendung von Daten oder anekdotischer Evidenz zur Begründung von geschäftlichen Entscheidungen

Preferred Qualifications

• Erfahrung in der Arbeit mit Lean-, Six-Sigma- und Kaizen-Methoden
• Erfahrung mit der Arbeit in einem anderen Logistikumfeld
• Erfahrung in der Arbeit mit der MS Office Suite (Word, Excel, Outlook) im beruflichen Umfeld

Key skills/competency

• Logistics Management
• Operational Excellence
• Team Leadership
• Process Improvement
• Safety Standards
• Quality Control
• Productivity Optimization
• Supply Chain Management
• Stakeholder Communication
• Data Analysis