Data Center Operations Technician - Work Based ...
@ Amazon Web Services (AWS)

Hilliard, OH
$80,000
On Site
Full Time
Posted 1 day ago

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XXXXXXXXXX XXXXXXXXXXX XXXXXX******* @aws.amazon.com
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Job Details

Overview

AWS Infrastructure Services manages the design, planning, delivery, and operation of all AWS global infrastructure. In this role as a Data Center Operations Technician under the Work Based Learning Program, you will support all aspects of our data center operations and contribute to maintaining service availability through hardware installations, troubleshooting, and safety compliance.

Key Responsibilities

  • Perform server rack installations and hardware break-fix tasks.
  • Troubleshoot network issues and operational incidents.
  • Serve as a primary contact for internal and external stakeholders.
  • Participate in scheduled maintenance and change management activities.
  • Contribute to documentation and process improvement initiatives.

A Day in the Life

As a Data Center Operations Technician, you will take ownership of technical issues by engaging cross-functional teams, ensuring root-cause solutions, and maintaining service level agreements. Shift work including nights, weekends, and holidays is required along with regional travel using your own vehicle.

About the Program & Team

This 12-month work and training program at AWS Ohio facilities focuses on safety, technical skills, and process excellence. You will join a diverse team that includes software, hardware, network engineers, and operations managers in an inclusive culture that values work-life balance and continuous career growth.

Basic & Preferred Qualifications

Basic Qualifications: High school diploma or equivalent; 18 years or older; willingness to support 24/7 operations via shift rotations.

Preferred Qualifications: Knowledge of computer hardware components and operating systems; experience with ticketing systems and Microsoft Office; familiarity with STEM/vocational training; alignment with Amazon's leadership principles.

Key Skills/Competency

  • AWS
  • Data Center
  • Hardware
  • Troubleshooting
  • Networking
  • Shift Work
  • Safety
  • Maintenance
  • Operations
  • Technical Support
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How to Get Hired at Amazon Web Services (AWS)

🎯 Tips for Getting Hired

  • Customize your resume: Highlight relevant data center and technical skills.
  • Showcase certifications: Emphasize hardware and networking proficiencies.
  • Research AWS culture: Understand Amazon's leadership principles and diversity.
  • Prepare for shift work: Be ready for 24/7 operational demands and travel.

📝 Interview Preparation Advice

Technical Preparation

Review hardware installation procedures thoroughly.
Practice troubleshooting and network diagnostics.
Study data center safety protocols in detail.
Familiarize with maintenance and change management tools.

Behavioral Questions

Describe a time solving technical issues.
Explain handling pressure during shift work.
Discuss teamwork in challenging situations.
Share experiences with process improvements.

Frequently Asked Questions