Technical Program Manager

About the Role: Technical Program Manager at AWS

Amazon Web Services (AWS) is actively seeking a Technical Program Manager (TPM) to join its distinguished Region Services organization. This critical role focuses on delivering large-scale programs within some of the most mission-critical cloud environments. As a TPM, you will be instrumental in guiding cross-functional and technical teams through the entire program lifecycle, from initial design and detailed requirements to build, testing, assurance, and final deployment.

You will leverage a combination of astute judgment, negotiation prowess, analytical talent, and technical aptitude to collaborate effectively with a diverse array of stakeholders. Your responsibilities will include driving program roadmaps and strategies, streamlining processes by eliminating non-value-add activities, designing robust solutions, overcoming blockers, and innovating ways to accelerate project delivery.

The ideal candidate will demonstrate exceptional communication skills, both written and verbal, and act as a positive influencer across various teams to achieve ambitious program goals. You should be adept at managing business escalations with a data-driven approach, fostering trust with senior business and technical leaders. We are looking for a Technical Program Manager who can define and spearhead Region Services initiatives, backed by a proven track record of planning and executing complex programs with multi-year roadmaps, utilizing a comprehensive suite of program management tools.

Key Job Responsibilities

• Manage high-profile programs across multiple supporting teams, ensuring successful outcomes for AWS and its customers.
• Proactively identify and address bottlenecks, seek solutions to emerging problems, provide effective escalation management, and make strategic tradeoff decisions that benefit the program.
• Build trust through consistent communication with senior management regarding program status and risks, skillfully synthesizing complex issues and solutions into clear, consumable information.
• Leverage influence rather than direct authority to drive project deliverables across teams.
• Take ownership of project success metrics, defining, measuring, and reporting on these metrics through data collection, analytics, and dashboard creation to track progress and guide business improvements.
• Develop, refine, and disseminate operational best practices across the region and globally among peers.
• Demonstrate unwavering ownership in enhancing the safety, security, and availability of our region operations.
• Mentor, train, and support the career progression of indirect reports and other team members, including Technicians and Technical Program Managers.
• Champion team learning and development, focusing on both technical/functional skills and crucial soft skills such as critical thinking, emotional intelligence, and adaptability.

A Day in the Life of an AWS Technical Program Manager

Technical Program Managers at AWS are proactive thinkers who anticipate risks early and act decisively. They expertly balance ownership with holding partner teams to high standards of responsibility. With strong technical and project management backgrounds, they are ready to deep dive into issues and develop mitigations to minimize impact. An AWS TPM might investigate the root cause of a material delivery issue threatening a project's schedule, cost, or quality, or explore innovative approaches to improve operational processes. They are responsible for stakeholder identification and management, resource assembly, setting roadmaps, schedules, and program strategies, driving progress, and upholding quality standards. Expect domestic and global travel as needed to manage and support team initiatives.

About The Team

The Region Services team is at the forefront of redefining how AWS designs, builds, and operates AWS regions. This work enables new AWS Cloud Infrastructure and Services offerings for a diverse customer base, including startups, enterprises, and public sector organizations of all sizes.

Why AWS?

Amazon Web Services (AWS) stands as the world’s most comprehensive and broadly adopted cloud platform. As pioneers in cloud computing, AWS continues to innovate, earning the trust of customers ranging from successful startups to Global 500 companies who rely on its robust suite of products and services.

Work/Life Balance

AWS promotes work-life harmony, believing that professional success should not come at the expense of personal life. The company strives for flexibility in its working culture, ensuring employees feel supported both at work and at home.

Inclusive Team Culture

Curiosity and learning are core to AWS's nature. Employee-led affinity groups foster an inclusive culture, celebrating diversity. Ongoing events and learning experiences, such as Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, encourage embracing uniqueness.

Mentorship and Career Growth

AWS is committed to continuously raising its performance bar to become Earth's Best Employer. Employees benefit from endless knowledge-sharing, mentorship, and career-advancing resources designed to support professional development.

Basic Qualifications

• 3+ years of technical product or program management experience.
• 3+ years of experience with project management disciplines, including scope, schedule, budget, quality, risk, and critical path management.

Preferred Qualifications

• 3+ years of experience working directly with engineering teams.

Key Skills/Competency

• Program Management
• Cross-functional Leadership
• Technical Aptitude
• Stakeholder Management
• Risk Management
• Data Analysis
• Communication Skills
• Operational Best Practices
• Cloud Platforms
• AWS Services