Technical Account Manager, Public Sector EMEA EU North
Amazon Web Services (AWS)
Job Overview
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Job Description
About the Role: Technical Account Manager, Public Sector EMEA EU North
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
AWS Enterprise Support, Technical Account Managers (TAMs) support our customers’ creative and transformative spirit of innovation across all technologies - including Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to Fortune 500 enterprises.
Key Responsibilities
- Help craft and execute strategies to drive public sector customers’ adoption and use of AWS services - including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more.
- Effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support, and risk management.
- Provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy.
- Develop close relationships with customers to understand their business/operational needs and technical challenges, helping them achieve the greatest value from AWS.
- Requires the ability to travel 10% or more as needed.
About The Team
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. AWS is the world’s most comprehensive and broadly adopted cloud platform. We value work-life harmony, strive for flexibility, and foster an inclusive team culture through employee-led affinity groups and learning experiences. We also provide endless knowledge-sharing, mentorship, and career-advancing resources to help you develop professionally.
Basic Qualifications
- Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment.
- Experience in technical engineering.
- Bachelor's degree.
- Language requirement: Dutch/Flemish.
Preferred Qualifications
- Experience with AWS services or other cloud offerings.
- Experience in internal enterprise or external customer-facing environment as a technical lead.
Key skills/competency
- AWS Cloud Services
- Technical Account Management
- Public Sector Engagement
- Distributed Systems
- Customer Advocacy
- Troubleshooting
- Risk Management
- Strategic Technical Guidance
- DevOps Practices
- Networking Solutions
How to Get Hired at Amazon Web Services (AWS)
- Research Amazon Web Services (AWS)'s culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Highlight public sector experience, AWS services proficiency, and technical account management skills for this role.
- Showcase technical depth: Prepare to discuss troubleshooting, distributed systems architecture, and cloud operations during interviews.
- Demonstrate customer obsession: Emphasize your ability to build strong relationships and advocate effectively for customer technical needs.
- Prepare for Amazon's leadership principles: Align your interview stories and experiences with each of AWS's unique leadership principles.
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