Systems Engineer, Managed Operations
Amazon Web Services (AWS) · Madrid, Community of Madrid, Spain
- On site
- Full-time
- $120,000 / year
- Madrid, Community of Madrid, Spain
Job highlights
- Lead operations for European Sovereign Cloud.
- Build and manage high-availability AWS services.
- Collaborate with global AWS teams.
- Enhance system reliability and performance.
- Shape the future of EU cloud services.
About the role
About the Role
AWS is launching the first European Sovereign Cloud (ESC) and is seeking experienced Systems Engineers for the Managed Operations team. You will build and lead teams responsible for high-availability AWS services for EU customers. This is a pivotal role in launching ESC in 2025, collaborating with global AWS teams, and influencing service evolution. You will work with technology leaders to improve operations, availability, reliability, latency, performance, and efficiency of the ESC, ensuring scalable services and a high-availability experience for EU customers. This is an impactful opportunity to build a best-in-class development engineering and operations team.Utility Computing (UC)
European Sovereign Cloud (ESC) is part of AWS Utility Computing (UC), which provides product innovations from foundational services like S3 and EC2 to new product innovations. As part of the UC organization, you will support the development and management of Compute, Database, Storage, IoT, Platform, and Productivity Apps services in AWS. Managed Operations engineers within AWS UC work with customers requiring specialized security solutions.A Day in the Life
A typical day involves operating and improving large-scale software systems. You will review the operational health of services, write actionable bug reports for anomalies, execute changes to production systems following change management processes, resolve operational issues, and develop scripts to accelerate root cause analysis. Occasional participation in an on-call rotation is required.Eligibility Requirements
Fluency in written and spoken English is required. Candidates must be nationals of an EU member state and reside in the EU. Amazon will provide relocation support for successful applicants relocating within the EU. Employees will participate in an On-Call rota.About The Team
AWS values diverse experiences and encourages candidates to apply even if they do not meet all preferred qualifications. If your career path is non-traditional, don't hesitate to apply.Why AWS
AWS is the world's most comprehensive cloud platform, pioneering cloud computing and continuous innovation. Customers of all sizes trust AWS for their business needs.Work/Life Balance
AWS values work-life harmony and strives for flexibility in its working culture, ensuring success at work does not come at the expense of personal life.Inclusive Team Culture
AWS fosters curiosity and connection through employee-led affinity groups and company-sponsored events, promoting inclusion and celebrating uniqueness.Mentorship & Career Growth
AWS is committed to being Earth's Best Employer, offering continuous learning, knowledge sharing, mentorship, and career-advancing resources.Basic Qualifications
- Must be a national of an EU member state.
- Bachelor's degree in computer science (or related IT discipline) or equivalent industry experience.
- Knowledge or experience in scripting (Bash, Python, or Ruby) or software development (Java, TypeScript, or similar), coupled with Linux and networking fundamentals.
Preferred Qualifications
- Ability to execute standard operating procedures and follow operational best practices.
- Knowledge or experience operating services in AWS or other cloud systems.
- Knowledge or experience operating 24x7 high-availability, distributed software applications, performance tuning, fleet utilization optimization, and monitoring frameworks (e.g., CloudWatch, Datadog, Grafana, Elastic).
- Knowledge or experience with Infrastructure as Code (e.g., CDK, CloudFormation, Puppet, Chef, Ansible).
Key skills/competency
Systems Engineering, Cloud Operations, AWS Services, EC2, S3, DynamoDB, Lambda, Bedrock, European Sovereign Cloud, High-Availability, Reliability, Performance Optimization, Scripting, Linux, Networking Fundamentals, Infrastructure as Code, Monitoring Frameworks.Skills & topics
- Systems Engineer
- Cloud Operations
- AWS
- European Sovereign Cloud
- High Availability
- EC2
- S3
- Lambda
- Scripting
- Linux
- Networking
- DevOps
- Site Reliability Engineer
- SRE
- Cloud Computing
- Infrastructure
How to get hired
- Tailor your resume: Highlight your experience in cloud operations, scripting (Bash, Python, Ruby), software development (Java, TypeScript), Linux, and networking fundamentals, specifically mentioning AWS or other cloud platforms.
- Showcase AWS expertise: Emphasize any experience with high-availability systems, performance tuning, monitoring tools (CloudWatch, Datadog), and Infrastructure as Code (CDK, CloudFormation).
- Address EU eligibility: Clearly state your EU member state citizenship and residency in your application and resume.
- Prepare for technical interviews: Be ready to discuss troubleshooting scenarios, system design for high availability, and scripting/coding challenges.
- Demonstrate operational excellence: Highlight your ability to follow standard operating procedures, manage change effectively, and participate in on-call rotations.
Technical preparation
Practice Bash, Python, or Ruby scripting for automation.,Solidify Linux and networking fundamentals.,Review AWS services like EC2, S3, and Lambda.,Familiarize with monitoring and IaC tools.
Behavioral questions
Describe a complex operational issue you resolved.,How do you ensure system reliability and performance?,Share an experience improving operational efficiency.,How do you handle urgent production system changes?
Frequently asked questions
- What are the specific citizenship and residency requirements for the Systems Engineer, Managed Operations role at AWS?
- To be considered for the Systems Engineer, Managed Operations position at AWS, you must be a national of an EU member state and currently reside within the EU. This is a mandatory requirement due to the nature of operating the AWS European Sovereign Cloud.
- Does AWS provide relocation assistance for this Systems Engineer role?
- Yes, Amazon will provide relocation support for successful applicants who need to relocate within the European Union to take on this Systems Engineer, Managed Operations position.
- What is the expected work schedule and on-call requirement for this role?
- While the day-to-day involves operating and improving software systems, employees will be required to participate in an on-call rotation to address incidents outside of standard working hours. This ensures 24x7 support for critical services.
- What technical skills are most critical for the Systems Engineer, Managed Operations position?
- Key technical skills include scripting (Bash, Python, Ruby) or software development (Java, TypeScript), strong Linux and networking fundamentals, knowledge of AWS services (EC2, S3, Dynamo, Lambda, Bedrock), experience with high-availability systems, performance tuning, and monitoring frameworks.
- How does AWS value diversity and inclusion in its hiring process for the Systems Engineer role?
- AWS highly values diverse experiences and encourages candidates to apply even if they don't meet every preferred qualification. They believe that non-traditional career paths and alternative experiences contribute to a stronger team.
- What career growth opportunities are available for a Systems Engineer at AWS?
- AWS is dedicated to employee development, offering continuous learning, knowledge sharing, mentorship, and career-advancing resources. This role provides opportunities to grow within a leading cloud platform and contribute to innovative projects like the European Sovereign Cloud.
- Can candidates with equivalent industry experience apply if they don't have a Bachelor's degree in Computer Science?
- Yes, the basic qualifications state that a Bachelor's degree in computer science or a related IT discipline, or equivalent industry experience, is acceptable for this Systems Engineer role.
- What is the primary goal of the European Sovereign Cloud (ESC) initiative?
- The primary goal of the European Sovereign Cloud (ESC) is to deliver scalable AWS services and ensure a high-availability experience exclusively for EU customers, meeting specific sovereignty requirements.