Systems Engineer DevOps, Managed Operations

Role Summary

Amazon Web Services (AWS) is launching the inaugural European Sovereign Cloud (ESC) and is seeking experienced systems engineers with strong backgrounds in automation and operations. As a member of the AWS Managed Operations team, you will be crucial in building and leading operations and development teams. Your focus will be on delivering highly available AWS services, including EC2, S3, Dynamo, Lambda, and Bedrock, exclusively for EU customers. More details on ESC can be found on the AWS blog.

You will oversee the launch of the ESC in 2025, collaborate with global AWS teams, and influence the evolution of AWS services and technology. A typical day involves engaging with technology leaders, enhancing day-to-day operations, and improving the availability, reliability, latency, performance, and efficiency of the ESC. Occasional participation in “on-call” rotations for out-of-hours incident resolution is required.

The primary goal is to deliver scalable services and ensure a high-availability experience for EU customers. If you are an experienced professional seeking a challenging and impactful opportunity, join AWS in building a best-in-class development engineering and operations team aligned with AWS' commitment to customer satisfaction and innovation.

About the European Sovereign Cloud

The European Sovereign Cloud (ESC) is an integral part of AWS Utility Computing (UC).

AWS Utility Computing (UC) drives product innovations, from foundational services like Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2) to consistently released new features that distinguish AWS in the industry. As part of the UC organization, you will support the development and management of Compute, Database, Storage, Internet of Things (IoT), Platform, and Productivity Apps services. Within AWS UC, Managed Operations engineers engage with customers who require specialized security solutions for their cloud services.

A Day in the Life

Your week will be dedicated to meaningful contributions to the operation and improvement of significant software systems. You will spend substantial time reviewing the operational health of services, identifying anomalies, and crafting actionable bug reports to enhance system efficiency and performance.

Additionally, you will provide constructive feedback on change management documents and address your team's operational backlog. Through collaborative efforts, you will navigate challenges to ensure seamless system functionality. You will also develop and test scripts to enhance workflows.

Beyond technical tasks, you will educate service teams on the complexities of the European Sovereign Cloud, contributing to the collective knowledge and fostering mutual understanding within the team.

This role embodies a commitment to continuous learning and improvement, recognizing that every effort contributes to the collective success of your team and the reliability of your software systems. You will also have 24x7 on-call responsibility, working as a team to root-cause issues and ensure system resilience and fault tolerance, maintaining operational excellence.

Eligibility Requirements

• Fluency in written and spoken English is required.
• Candidate must be a national of an EU member state and residing in the EU to operate the AWS European Sovereign Cloud.
• Amazon will provide relocation support for successful applicants relocating within the European Union.
• Employees will participate in an On-Call rota.

Basic Qualifications

• This role requires you to be a national of an EU member state.
• Demonstrated expertise in systems engineering working with hardware, software, networking, operating systems.
• Experience scripting processes in a language such as Bash, Python, or Ruby.
• Solid understanding of Linux and networking, and able to troubleshoot and anticipate problems that affect the performance, reliability, or availability of software systems.
• Able to lead the creation, revision, and/or improvement of standard operational procedures (SOPs) and driving operational best practices.

Preferred Qualifications

• Experience with monitoring frameworks (such as CloudWatch, Datadog, Grafana, Elastic or similar).
• Experience actively mentoring junior engineers and working cross-organizationally and leading strategic team efforts requiring work from multiple team members.
• Experience supporting service in AWS or other cloud systems or services.
• Experience operating 24x7 high-availability, distributed software applications and performance tuning software applications and optimizing fleet utilization.
• Experience with Infrastructure as Code, (such as CDK, CloudFormation, Puppet, Chef, Ansible, or similar).

Why Join AWS?

• Diverse Experiences

  AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

• Work/Life Balance

  We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

• Inclusive Team Culture

  AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

• Mentorship & Career Growth

  We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Key skills/competency

• Systems Engineering
• DevOps
• Cloud Operations
• Automation
• AWS Services (EC2, S3, Dynamo, Lambda, Bedrock)
• Linux
• Networking
• Scripting (Python, Bash, Ruby)
• Monitoring (CloudWatch, Datadog, Grafana)
• Infrastructure as Code (CDK, CloudFormation, Puppet, Chef, Ansible)