System Engineer, Databases Team

About Amazon Web Services (AWS)

Would you like to help implement innovative cloud computing solutions and solve the most complex technical problems? Are you excited by the prospect of building and running the world's largest cloud computing infrastructure to provide a better world for future generations?

Amazon Web Services (AWS) builds and operates some of the largest internet infrastructure on the planet; providing companies of all sizes with an infrastructure web services platform in the cloud.

With AWS, customers provision compute power, storage, database, and other cloud resources as their business demands them. To meet the growing demand for AWS Services around the globe, we need exceptionally motivated people who are driven by learning and innovation.

You'll be part of a world-class team in a dynamic environment that has the entrepreneurial feel of a start-up. This is an opportunity to operate and engineer systems on a massive scale, and to gain world class experience in cloud computing. You'll be surrounded by people who are passionate about cloud computing, believe that first class service is critical to customer success, and are committed to improvement.

Top Reasons To Join Our Team

• Be a catalyst to deliver truly disruptive products that are growing rapidly
• Define, build, own, and run a service in a high growth environment
• Solve unique and first-order problems at massive-scale across many AWS Services
• Learn how to build and operate distributed systems at massive scale
• Build and influence the tools and utilities that are part of the AWS fleet running our internal services

What Does a System Engineer, Databases Team Do at Amazon?

Amazon has a collaborative, purposeful and enthusiastic environment where we “Work Hard, Have Fun, Make History.” On a typical day, engineers might dive deep into understanding the root cause of a customer issue, investigate why a metric is trending the wrong way and consult with the top engineers at Amazon. We own our services and believe in making out-of-hours support as painless as possible. To achieve this, we implement Operational Excellence best practices and strive to automate manual processes.

As a System Engineer, Databases Team at Amazon you will utilise your Linux skills to troubleshoot, innovate fixes and workarounds, keep software up-to-date and provide data and metrics that help manage the capacity and efficiency of our services. You will draw on your networking knowledge to identify and troubleshoot network connectivity issues.

You understand system design best practices and the importance of implementing systems and services that are secure, scalable, reliable, resilient, efficient and performant.

You communicate clearly and collaborate with others to deliver results. You are a self-starter, comfortable dealing with ambiguity and change. You are customer-obsessed, always looking to understand customer pain points and find resolutions quickly and completely.

Key Job Responsibilities

• Work proactively to solve potential problems and inefficiencies.
• Communicate clearly and collaborate with others to deliver results with minimal supervision.
• Participating in 24/7 on-call rotation to troubleshoot high severity issues
• Analysing dashboards and investigating metrics with the vision for improvements
• Create and maintain Standard Operating Procedures (SOPs) and runbooks for documentation
• Discuss radical new approaches to automate operational issues, assess risks and develop creative solutions.
• Develop strategies for resolving identified problems to prevent future occurrences
• Assist others in the team

About the Team & Culture at AWS

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic Qualifications

• Experience in site reliability engineering (SRE), systems engineering, systems administration, DevOps, security administration, or network administration
• Experience working with Linux
• Experience in systems engineering
• Experience in any of the following: Python, Java, Perl, PHP, Ruby, Bash, Shell or equivalent

Preferred Qualifications

• Knowledge of TCP/IP and networking protocols such as HTTP and DNS
• Experience designing and developing scripts to automate operational burdens and reviewing scripting changes to ensure they meet the standards for maintainability, scalability and security
• Experience working in 24/7 production environment
• Experience with service-oriented architecture and web services

Key skills/competency

• Linux
• Cloud Computing
• Distributed Systems
• Automation
• Networking
• Troubleshooting
• Site Reliability Engineering (SRE)
• Operational Excellence
• Databases
• System Design