Sr. Strategy & BizOps Manager, Platform Experience

Sr. Strategy & BizOps Manager, Platform Experience at Amazon Web Services (AWS)

We are seeking an experienced Sr. Strategy & BizOps Manager to join the PLEX organization within AWS. In this role, you will serve as a strategic partner and trusted advisor to a PLEX leader, operating as their right hand to drive organizational effectiveness, strategic execution, and operational excellence. You'll be part of a centralized business operations team that enables org leaders to maximize their impact across a growing AWS organization.

Strategic Partnership & Executive Support

• Serve as a trusted partner to your executive, managing multiple concurrent initiatives that require balancing competing priorities and exercising sound judgment in ambiguous situations.
• Provide strategic support on decisions affecting team direction and resource allocation, representing the leader in cross-functional forums where your contributions help drive alignment on key initiatives.
• Exhibit discretion in handling sensitive information and the ability to operate independently while keeping leadership informed and prepared.

Strategic Execution & Organizational Effectiveness

• Drive the organizational goal-setting process, ensuring alignment between team objectives and broader PLEX priorities.
• Translate strategic direction into actionable plans, working with team leads to secure commitment and remove execution barriers.
• Manage key leadership forums including MBRs and QBRs, synthesizing business performance data and operational metrics into clear narratives that inform decisions on priorities, resource allocation, and tactical adjustments.
• Assist leadership in identifying opportunities and risks that impact team effectiveness and delivery.

Cross-Functional Leadership & Influence

• Build productive working relationships with peer business operations teams, Finance, HR, Recruiting, and other support functions to drive progress on cross-functional initiatives.
• Coordinate and lead strategic projects that require alignment across multiple teams, influencing stakeholders to secure support and resources for initiatives that improve how your organization operates.
• Build consensus and navigate competing interests, which will be essential to removing blockers and maintaining momentum on critical priorities.

Ideal Personal Qualities

• Exceptional judgment and decision-making abilities.
• Strong executive presence and communication skills.
• Ability to maintain confidentiality and handle sensitive information.
• High degree of adaptability and comfort with ambiguity.
• Strategic mindset with strong operational execution capabilities.
• Collaborative approach with the ability to influence without direct authority.
• Proactive problem-solver with attention to detail.

Basic Qualifications

• 5+ years of product or program management, product marketing, business development or technology experience.
• Bachelor's degree.
• Experience with AI/ML technologies.
• Experience making business recommendations and influencing stakeholders.
• 3+ years of Excel (data manipulation, macros, charts and pivot tables) experience.

Preferred Qualifications

• Experience working closely with and advising senior executives of an organization or equivalent.
• Previous experience in Chief of Staff or Business Operations leadership roles.
• Experience working with senior executives in technology companies.
• Track record of implementing and scaling organizational processes.
• Demonstrated experience using data to navigate ambiguous decisions.
• Expertise in Excel and demonstrated willingness to experiment with and apply new tools and technologies.

Key skills/competency

• Strategy Development
• Business Operations
• Organizational Effectiveness
• Executive Advisory
• Cross-functional Collaboration
• Data Analysis
• Stakeholder Management
• Program Management
• AI/ML Integration
• Operational Excellence