Senior Manager, Delivery Transformation

Senior Manager, Delivery Transformation at Amazon Web Services (AWS)

AWS Professional Services is transforming customer value delivery. As Senior Manager, Delivery Transformation, you'll pioneer next-generation professional services by reimagining global processes through AI and automation.

Within the AWS Professional Services Global Delivery Organization, you'll oversee a high-impact team that scales across sales and delivery, eliminates friction, and creates intelligent workflows that elevate our business. Your innovations will enhance customer experiences while improving operational efficiency globally.

If you're passionate about leveraging AI to solve complex business problems and ready to drive meaningful innovation in one of the world's most customer-obsessed organizations, this role offers an exceptional opportunity for transformative change.

Key Job Responsibilities

• Drive strategic vision for AI-enabled transformation across global delivery processes
• Identify and implement process optimization, automation, and AI integration opportunities
• Develop AI-powered tools that augment delivery capabilities with cross-functional teams
• Establish metrics and analyze data to measure transformation effectiveness
• Lead and mentor a high-performing team of delivery transformation experts
• Present transformation roadmaps and results to executive leadership
• Build partnerships across AWS to align transformation with organizational priorities
• Drive continuous improvement through data-driven analysis and feedback loops
• Enhance service quality through streamlined delivery workflows

About The Team

ABOUT AWS:

Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team CultureAWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

AWS Professional Services helps enterprise customers realize their desired business outcomes when using AWS. Our team provides expertise in cloud architecture, migration, application development, security, and operations to accelerate customers' cloud transformation journey. We are looking for individuals who are passionate about innovation, continuous improvement, and delivering exceptional customer experiences.

Basic Qualifications

• Bachelor's degree in Computer Science, Math, or a related field
• 10+ years of IT and/or Management Consulting experience
• 5+ years of senior leadership experience
• Experience with AI/ML technologies
• Experience coordinating and leading large-scale Digital or Global IT Transformation initiatives

Preferred Qualifications

• Experience with AWS, Azure, or Google Cloud technology
• Experience in project management including resource planning, managing schedules, reporting project status and prioritizing tasks
• Experience managing P&L
• Experience building and cultivating relationships with internal and external stakeholders
• Experience working with and presenting to C-level executives, IT, and lines of businesses across organizations or equivalent
• Advanced technology degree or AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred
• Sales and negotiation skills for opportunity capture and proposal development

Key skills/competency

• AI/ML
• Process Optimization
• Automation
• Global Delivery
• Strategic Vision
• Leadership
• IT Transformation
• Stakeholder Management
• Executive Presentation
• Continuous Improvement