Principal GTM Partner Specialist, Amazon Connect

About the Role

This position is part of the AWS Specialist and Partner Organization (ASP), where specialists drive end-to-end go-to-market strategies for their technology domains. The Amazon Connect Go To Market (GTM) team is transforming customer support with AI and human agents, turning fragmented data into proactive, personalized experiences. As a Principal GTM Partner Specialist, Amazon Connect, you will join one of the fastest-growing services in AWS history, leading in the Contact Center as a Service (CCaaS) industry.

You will be a seasoned CCaaS professional, responsible for creating and driving differentiated strategies for business growth with third-party partners. This role involves developing and owning the partner strategy specific to Global System Integrators (GSIs), System Integrators, and resellers, operating in a cross-functional team to deliver global results. You will work with partners to develop business models that grow Connect consumption, collaborating with partner marketing, programs, and incentive teams to foster an environment where partners can succeed in driving both direct sales delivery and indirect channel growth.

Success in this role requires deep knowledge of the Amazon Connect suite of features and the ability to translate technical features into compelling business value conversations for line of business and contact center decision makers. Amazon Connect's rapid innovation demands a specialist who can navigate constant change and competing demands while maintaining a strategic focus, ultimately shaping the future of a service category with significant customer impact.

Key Responsibilities

• Develop the Go-To-Market partner strategy for Amazon Connect's Global System Integrator (GSI) partner business.
• Own strategic initiatives contributing to the global partner go-to-market plan, measuring and reporting on their business impact.
• Engage strategically with GSIs, SIs, and resellers to negotiate and execute partnership agreements that drive mutual goals towards growing Connect consumption.
• Establish clear revenue targets, go-to-market commitments, and joint business plans, aligning partner incentives with Amazon Connect's expansion objectives.
• Work with GTM specialists, sellers, partner teams, and service teams to develop scalable partner sales plays to drive growth targets.
• Determine and iterate on internal and partner-led routes to market.
• Collaborate closely with the service team to influence roadmap priorities and facilitate the market introduction of new AI features.
• Work with product managers and sales to identify, replicate, and scale successful sales campaigns for new and existing services.
• Engage with sellers, solutions architects, and partners to identify and address blockers to growth for the Connect AI-driven omnichannel solution.
• Maintain a consistent reporting cadence to the cross-functional team, escalating issues, addressing blockers, communicating changes, and iterating on strategy.

About The Team

Our team is committed to supporting new members, fostering an environment that celebrates knowledge sharing and mentorship across a diverse mix of experience levels and tenures. We prioritize your career growth, assigning projects designed to help you develop into a well-rounded professional capable of taking on increasingly complex tasks.

Diverse Experiences

AWS values diverse experiences. We encourage all qualified candidates to apply, even if they don't meet every preferred qualification. We welcome those whose careers are just starting, have followed non-traditional paths, or include alternative experiences.

Why AWS?

Amazon Web Services (AWS) stands as the world’s most comprehensive and widely adopted cloud platform. As pioneers in cloud computing, our continuous innovation has earned the trust of companies ranging from successful startups to Global 500 enterprises, who rely on our robust suite of products and services.

Inclusive Team Culture

At AWS, curiosity and connection are paramount. Our employee-led and company-sponsored affinity groups champion inclusion, empowering individuals to embrace their unique contributions. Through our inclusion events, we cultivate stronger, more collaborative teams, with our constant innovation fueled by the bold ideas, fresh perspectives, and passionate voices of our diverse workforce.

Mentorship & Career Growth

We are dedicated to continually raising our performance bar to become Earth’s Best Employer. This commitment ensures access to endless knowledge-sharing, mentorship, and other career-advancing resources, supporting your development into a highly capable professional.

Work/Life Balance

We prioritize work-life harmony, understanding that professional success should not come at the expense of personal life. Our working culture strives for flexibility, recognizing that feeling supported both at work and at home empowers us to achieve anything.

Basic Qualifications

• 7+ years of Go-To-Market, Business Development, Sales, or Consulting experience.
• 7+ years of experience working with Business Application Technologies, including but not limited to End User Compute (EUC), Supply Chain, Contact Center as a Service, Consumer Data Applications, Encrypted Communications, and/or Communication Developer Services.
• 7+ years of experience developing, negotiating, and executing business agreements.
• 7+ years of professional or military experience.
• Bachelor's degree.

Preferred Qualifications

• Experience selling to Fortune 1000 or Global 2000 organizations.
• Experience developing strategies that influence leadership decisions at the organizational level.

Key skills/competency

• Go-to-Market Strategy
• Partner Management
• Amazon Connect
• CCaaS Industry
• Business Development
• Global System Integrators (GSIs)
• Sales Enablement
• Cross-functional Collaboration
• AI-powered Customer Experience
• Strategic Planning