Manager, Contract Onboarding, AWS Billing Contract Onboarding
Amazon Web Services (AWS) · New York, NY
- On site
- Full-time
- $162,000 / year
- New York, NY
Job highlights
- Lead a team in contract onboarding operations.
- Manage team performance and employee development.
- Drive process improvements and operational excellence.
- Collaborate cross-functionally with various teams.
- Ensure customer success and satisfaction.
About the role
Manager, Contract Onboarding, AWS Billing Contract Onboarding
About the Role
Are you a dynamic leader with a passion for driving excellence and operational efficiency? Amazon Web Services (AWS) is seeking a Manager, Contract Onboarding to join our high-performing team focused on AWS Billing Contract Onboarding. In this role, you will play a pivotal part in ensuring seamless and efficient onboarding processes for our customers, ultimately contributing to their success and satisfaction.
What You'll Do
Team and People Management
- Lead and Inspire: Effectively communicate the team’s mission, vision, and priorities. Foster a culture of open discussion and ensure your team understands how their work contributes to organizational goals.
- Strategic and Tactical Management: Balance tactical management with strategic planning. Ensure each team member has the support needed to meet operational and developmental objectives.
- Employee Development: Actively listen to team members, value their input, and take action based on their feedback. Develop employees based on their career goals, facilitating promotions and internal transfers as appropriate.
- Onboarding and Hiring: Establish customized onboarding plans for new team members. Attract and hire top talent that enhances team capabilities.
Delight our Customers
- Evaluate mechanisms against desired objectives, drive regular enhancements, and participate in ongoing dive deeps to ensure that we keep raising the bar on timely and accurate operations.
Scope and Influence
- Roadmap Influence: Influence your team’s roadmap, reach consensus on approaches, and deliver solutions that meet business needs.
- Mentorship: Act as a mentor, primarily for roles similar to those of your reports, helping them grow and succeed.
Problem Complexity
- Detail-Oriented Leadership: Dive into details, ask the right questions, and drive customer outcomes. Lead a team in building, implementing, and managing complex solutions.
- Root Cause Resolution: Prioritize root cause resolution, enhancements, and automated testing to improve customer experience and team environment.
Communication
- Cross-Functional Collaboration: Communicate across various locales, roles, and functions. Present decisions to leaders and create clear documentation.
- Clarity and Conciseness: Ensure clear and concise verbal and written communication, fostering a shared understanding to meet business needs.
Execution
- Risk Management: Identify risks and escalate them with mitigation plans. Ensure your team operates efficiently, meets SLAs, and delivers results.
- Team Leadership: Lead your team to deliver results, manage time effectively, and recognize the contributions of all team members.
Impact
- Inclusive Culture: Create an inclusive culture that supports a diverse team. Reinforce the use of empathy and active listening to facilitate team connection.
Process Improvement
- Operational Excellence: Identify and optimize workflows and best practices. Partner with teams to drive process improvements and operational excellence.
Why Join Us
- Innovative Environment: Work in an environment where your ideas and initiatives can make a significant impact.
- Career Growth: Opportunities for professional growth and development within AWS and across Amazon.
- Inclusive Culture: Join a diverse and inclusive team that values your unique perspective and contributions.
- Customer-Centric: Be part of a mission-driven team dedicated to ensuring customer success and satisfaction.
A day in the life
A typical day involves a blend of strategic planning, team management, process improvement, and cross-functional collaboration. You will start with regular team meetings to align on priorities and address any blockers. Spend time analyzing customer onboarding metrics to identify areas for improvement and discuss these findings in cross-functional meetings with Sales, Legal, Finance, and other partner teams. Stay in touch with direct reports to provide feedback and dedicate time for mentorship. Plan for future improvements to enhance customer experience, identifying and resolving bottlenecks by closely partnering with Engineering Teams.
Basic Qualifications
- 4+ years of people management experience
- Bachelor's degree in Business Administration, Finance, Economics, Computer Science, or a related field
- Experience in people management
- Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
- Experience using Salesforce or other CRM tool
- Experience with Microsoft Office products and applications
Preferred Qualifications
- Experience designing business processes
- Experience in multiple organizational functions such as compensation, forecasting or organizational development
- Experience working within a high-growth, technology company
- Master's degree or equivalent
Key skills/competency
- People Management
- Contract Onboarding
- AWS Billing
- Customer Success
- Process Improvement
- Roadmap Influence
- Risk Management
- Cross-Functional Collaboration
- Salesforce CRM
- Operational Excellence
Skills & topics
- Manager
- Contract Onboarding
- AWS Billing
- People Management
- Customer Success
- Process Improvement
- Operations Management
- Team Leadership
- Salesforce
- Financial Operations
How to get hired
- Tailor your resume: Highlight your people management experience and CRM/Salesforce proficiency.
- Showcase leadership: Emphasize your strategic planning and employee development skills.
- Quantify achievements: Use data to demonstrate your impact on operational efficiency and customer satisfaction.
- Prepare for behavioral questions: Focus on examples of problem-solving, collaboration, and driving results.
- Understand AWS culture: Research Amazon's leadership principles and customer-centric approach.
Technical preparation
Master CRM features; Salesforce is key.,Understand billing and revenue systems.,Practice process mapping and optimization.,Review AWS service offerings.
Behavioral questions
Describe leading a team through change.,How do you handle underperforming employees?,Share an example of process improvement.,How do you foster cross-functional collaboration?
Frequently asked questions
- What is the primary responsibility of the Manager, Contract Onboarding at AWS?
- The primary responsibility of the Manager, Contract Onboarding at AWS is to lead a team that ensures seamless and efficient onboarding processes for AWS customers, focusing on billing contracts. This involves people management, process optimization, and cross-functional collaboration to drive customer success.
- What qualifications are essential for the Manager, Contract Onboarding role at AWS?
- Essential qualifications include 4+ years of people management experience, a Bachelor's degree in a related field, experience with CRM tools like Salesforce, and proficiency with Microsoft Office. Experience developing and implementing systems for CRM, revenue reporting, or forecasting is also crucial.
- How does AWS support career growth for managers in roles like Contract Onboarding?
- AWS offers significant career growth opportunities through professional development programs, mentorship, and the potential for internal transfers and promotions. Working within AWS and the broader Amazon ecosystem provides exposure to various roles and challenges, fostering continuous learning and advancement.
- What is the work arrangement for the Manager, Contract Onboarding position at AWS?
- While the job description doesn't explicitly state the work arrangement, similar management roles at AWS in New York often involve a hybrid model, allowing for both in-office collaboration and remote flexibility. Candidates should confirm this during the interview process.
- How important is customer satisfaction in this AWS Contract Onboarding Manager role?
- Customer satisfaction is paramount. The role explicitly mentions 'Delight our Customers' and emphasizes contributing to customer success and satisfaction through timely and accurate operations, continuous improvement, and problem resolution.
- Can you explain the 'Root Cause Resolution' aspect for the Manager, Contract Onboarding?
- Root cause resolution means that the manager and their team are responsible for identifying and fixing the underlying issues that cause problems in the contract onboarding process. This includes implementing enhancements and automated testing to prevent future occurrences and improve the customer and team experience.
- What kind of cross-functional collaboration is expected for this AWS role?
- This role requires significant cross-functional collaboration with teams such as Sales, Legal, Finance, and Engineering. Clear communication and documentation are essential to present decisions and foster a shared understanding across these different departments and locales.
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