Delivery Practice Manager, Data & AI/ML

Overview

The Amazon Web Services (AWS) Professional Services (ProServe) team is looking for an experienced Delivery Practice Manager (DPM) to join its ProServe Shared Delivery Team (SDT). In this role, you will manage a team of ProServe Delivery Consultants while supporting AWS enterprise customers through transformative projects. You will leverage your IT and/or Management Consulting background to serve as a strategic advisor to customers, partners, and internal AWS teams.

As a Delivery Practice Manager, Data & AI/ML, you will be responsible for building and managing a team of Consultants and/or Engagement Managers who collaborate with customers and partners to architect and implement innovative solutions. You will routinely engage with Director, C-level executives, and governing boards, whilst being responsible for opportunity capture and driving engagement delivery. You will work closely with partner teams, drive business development initiatives through thought leadership, provide portfolio guidance and oversight, and meet and exceed customer satisfaction targets. Your primary focus, directly or through your teams, will be on understanding and defining business outcomes for customers by building trust, identifying applicable AWS Professional Services offerings, and creating proposals and Statements of Work (SOWs).

Your experience leading teams within the technology sector will equip you with the ability to optimize team performance through implementing tailored people development plans, ensuring your teams are aligned to customer needs, and have the skills and capacity to address customer outcomes. By translating technical concepts into business value for customers and engaging in technical depth with teams, you will cultivate strong customer, Amazon Global Sales (AGS), and ProServe team relationships, enabling exceptional business performance. Success for Delivery Practice Managers is primarily measured by consistently delivering customer engagements by supporting sales through scoping technical requirements for a project, delivering projects on time, within budget, and exceeding customer expectations. You will hold the Practice total utilization goal and be responsible for optimizing team performance.

Key Responsibilities

• Build and manage a high-performing team of Delivery Consultants.
• Collaborate with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects to deploy solutions and provide input on new features.
• Develop and oversee the implementation of innovative, forward-looking IT strategies for customers.
• Manage practice P&L, ensuring on-time and within-budget delivery of customer engagements.
• Drive business development initiatives and exceed customer satisfaction targets.

About The Team

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.

Basic Qualifications

• Experience in IT and/or Management Consulting/Services and people leadership role.
• Experience managing IT transformation projects.
• Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience.
• Highly strategic and analytical, possessing experience in solving business, product, and technical challenges and direct people management experience, leading high-performing service line teams including business operations and financial management.
• Hands-on experience leading the design, development and deployment of complex data & analytics strategies and solutions at scale supporting Fortune 500 companies across multiple industries and geographies; Proven experience with software development life cycle (SDLC) and agile/iterative methodologies.
• Only for Quebec location: fluency in French and English is required due to the nature of the role that requires interaction with other Amazon entities globally and with Amazon employees and stakeholders in other provinces of Canada.

Preferred Qualifications

• Advanced technology degree or AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred.
• Strong project management and resource management capabilities.
• Financial acumen with P&L management experience.
• Ability to navigate complex stakeholder relationships and drive change.
• Sales and negotiation skills for opportunity capture and proposal development.
• Excellent communication, presentation, and negotiation skills with the ability to build and maintain C-level client relationships.
• Experience building data or machine learning pipelines, incl. deep learning, GenAI, LLM, etc. as well as hands on experience on AWS services like SageMaker and Bedrock, and programming skills such as Python, R, SQL, Java, Julia, Scala, Spark/Numpy/Pandas/scikit, JavaScript.

Key skills/competency

• Team Leadership
• Project Management
• Data & Analytics
• AI/ML Solutions
• IT Transformation
• Business Development
• Client Relationship Management
• P&L Management
• Strategic Advisory
• AWS Cloud Services