Delivery Practice Manager, AWS Professional Services

About the Delivery Practice Manager, AWS Professional Services Role

The Amazon Web Services Professional Services (ProServe) team is seeking an experienced Delivery Practice Manager (DPM) to join our Associate to Consultant (A2C) ProServe Shared Delivery Team (SDT). In this role, you will be instrumental in growing our early-in-career talent by managing a team of ProServe Delivery Consultants. You will support AWS enterprise customers through transformative projects, leveraging your IT and/or Management Consulting background to serve as a strategic advisor to customers, partners, and internal AWS teams.

As a DPM, you will build and manage a team of Delivery Consultants and/or Engagement Managers, working with customers and partners to architect and implement innovative solutions. Routine engagement with Director and C-level executives, as well as governing boards, will be a part of your responsibilities, alongside opportunity capture and driving engagement delivery. You will collaborate closely with partner teams, drive business development initiatives through thought leadership, provide portfolio guidance and oversight, and strive to exceed customer satisfaction targets. Your primary focus, directly or through your teams, will be understanding and defining business outcomes for customers by building trust, identifying applicable AWS Professional Services offerings, and creating proposals and Statements of Work (SOWs).

Your experience leading teams within the technology sector will enable you to optimize team performance through tailored people development plans, ensuring alignment with customer needs, and possessing the skills and capacity to address customer outcomes. You will translate technical concepts into business value for customers and engage in technical depth with teams. Cultivating strong customer, Amazon Global Sales (AGS), and ProServe team relationships will enable exceptional business performance. DPMs are measured by consistently delivering customer engagements by supporting sales through scoping technical requirements, delivering engagements on time, within budget, and exceeding customer expectations. You will hold the Practice total utilization goal and be responsible for optimizing team performance.

The AWS Professional Services organization is a global team of experts helping customers realize desired business outcomes using the AWS Cloud. We collaborate with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives, providing assistance through offerings and focused guidance via global specialty practices covering various solutions, technologies, and industries.

In this role, you will lead and build our complex and ambitious “Associate to Consultant” (A2C) SDT, elevating the technical execution and delivery of your team of early-in-career Associate Consultants. The A2C team hires early-in-career technologists, including recent graduates, providing training, coaching, and mentoring to develop them into productive, customer-facing technical consultants. Associate Consultants may specialize in Infrastructure, Application Development, DevOps, Data, and Security. You will manage approximately 10-20 Associate Consultants. This is an on-site position; you are expected to work from an AWS office or customer sites at least 5+ days a week.

Key Job Responsibilities

• Building and managing a high-performing team of Delivery Consultants
• Collaborating with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects to deploy solutions and provide input on new features
• Developing and overseeing the implementation of innovative, forward-looking IT strategies for customers
• Managing practice P&L, ensuring on-time and within-budget delivery of customer engagements
• Driving business development initiatives and exceed customer satisfaction targets
• Working with teams across AWS to develop mechanisms to accelerate hiring, onboarding, development, and insights into our early-in-career program delivery
• Driving technical and soft skill training to focus and accelerate consultant development
• Partnering with Business Unit stakeholders to identify engagement staffing opportunities for your team and drive high team utilization

Basic Qualifications

• 8+ years of experience in IT and/or Management Consulting, with at least 3 years in a people leadership role
• Experience managing IT transformation projects
• Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
• Experience recruiting, onboarding, training, mentoring, and/or staffing consultants or other customer-facing professionals
• Ability to travel to AWS and customer locations across the US or globally, as needed

Preferred Qualifications

• Advanced technology degree or AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional)
• Strong project management and resource management capabilities, financial acumen with P&L management experience
• Ability to navigate complex stakeholder relationships and drive change
• Sales and negotiation skills for opportunity capture and proposal development
• Excellent communication, presentation, and negotiation skills with the ability to build and maintain C-level client relationships

Key skills/competency

• IT and Management Consulting
• People Leadership
• Team Management
• Cloud Transformation
• Project Management
• P&L Management
• Business Development
• Customer Engagement
• Talent Development
• AWS Cloud Platform