Data Center Engineering Technician

About the Role

Join our dynamic team and become a critical guardian of technological infrastructure! As a Data Center Engineering Technician, you'll play a pivotal role in maintaining the heartbeat of mission-critical technology infrastructure, ensuring seamless operations that power global digital experiences. Your expertise will directly contribute to maintaining an extraordinary 99.999% uptime, keeping the digital world running smoothly and efficiently.

What You'll Do

Engineering Technicians are Amazon’s front line when it comes to hands-on electrical and mechanical equipment troubleshooting. You will maintain, operate, and troubleshoot Data Center Operations' Mission Critical Facilities, which includes stand-by diesel generators and related fuel systems, as well as three-phase electrical systems such as switchgear, UPSs, PDUs, wet cell batteries, and associated systems. Mechanical systems include CRAC units, centrifugal chillers, cooling towers, water chemical systems, air handlers and associated systems, pumps, and motors. You'll also monitor Building Management Systems (BMS) and Electrical Power Management Systems (EPMS), assist in troubleshooting facility and rack-level events, perform rack installs and decommissioning, and conduct preventative maintenance, root cause analysis, and repairs.

AWS Infrastructure Services

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We are the people who keep the cloud running, supporting all AWS data centers and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. You’ll collaborate with a diverse team of engineers, supply chain specialists, security experts, and operations managers to deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. You’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key Job Responsibilities

• Daily building rounds to monitor and record information from electrical, mechanical, and fire/life safety equipment to ensure 24/7 reliability and availability.
• Monitor Building Management Systems (BMS) and Electrical Power Management System (EPMS).
• Assist in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA).
• Perform rack installs and rack decommissioning within internal SLA.
• Perform PM, troubleshooting, root cause analysis, and repair of electrical and mechanical equipment.
• Technical writing to support the change management program.
• Monitor daily work requests and manage to resolution, and execute projects from conception to completion.
• On-site support of contractors, sub-contractors, and vendors, ensuring all work performed is in accordance with established practices, procedures, and local legislation.
• Work schedule changes depending on specific site needs. Shifts can be up to 12 hours and may rotate on a predefined schedule. Some locations have on-call rotations.
• The role may support more than one location/site.

Physical Requirements

• Willingness and demonstrated ability to work in the following physical conditions with reasonable accommodations: Regularly lift and/or move up to 39 pounds independently; Participate in group lifts for 40+ pounds; Maintain balance and perform construction tasks while on a ladder; Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull objects into position; Work in an environment requiring provided ear protection.

Essential Requirements

• Ability to travel to or commute between data center locations as needed.
• Willingness to temporarily work at alternative sites during training periods or until the assigned facility is operational.
• Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.

A Day in the Life

This role acts as Amazon’s front line for hands-on electrical and mechanical equipment preventative maintenance (PM) and troubleshooting, reporting to a site’s Data Center Facility Manager (FM). You will maintain, operate, and troubleshoot mission-critical data center facility equipment including stand-by diesel generators and related fuel systems, 3-phase electrical systems such as switchgear, UPS units, PDUs, and wet cell batteries and associated systems. Mechanical equipment includes CRAHU units, centrifugal chillers, cooling towers, water systems, air handlers and associated systems, pumps, and motors. Additional support equipment is included in the scope of the role, which includes fire/life safety equipment, building automation systems, and general facilities equipment.

About The Team

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Basic Qualifications

• 1+ years of electrical or mechanical experience
• 1+ years’ experience with Microsoft Office products
• Ability to work on a flexible schedule including days, nights, and/or weekends.

Preferred Qualifications

• Speak, write, and read fluently in Spanish

Key skills/competency

• Data Center Operations
• Electrical Systems
• Mechanical Systems
• Troubleshooting
• Preventative Maintenance
• BMS and EPMS
• Critical Facilities
• Reliability and Availability
• Project Execution
• Change Management