Data Center Engineering Operations , DCEO

About AWS Infrastructure Services

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We are the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Primary Responsibilities and SME Fields

Operations And Maintenance:

• Ownership of all Data Center changes/events/incidents/problems from beginning to end, including overseeing post-mortems, root cause analysis, and follow-up resolution actions.
• Ensuring maintenance/repairs of site-critical facility infrastructure or a Data Center are planned and executed in the best interest of the business.
• Responsible for Asset and Inventory management.
• Develop and maintain method statements, standard operating procedures, emergency response procedures, preventive maintenance programs, and all technical documentation.
• Ensure standardization and consistency with best-in-class operating practices.
• Develop a complete, deep knowledge of the design intent, operational alternatives, and contingency plans related to all Data Center systems.
• Manage the engineering aspects of the Data Centers related to financial and cost control, code and regulatory compliance, personnel management, staff training and development, Health & Safety, local statutory requirements, and environmental and energy management.
• Develop and deliver regular engineering reports and ensure adherence to contracted deliverables, including SLAs and KPIs.
• Communicate operating philosophies, technical information, objectives, and expectations to Amazon personnel and to vendor critical facilities management teams.
• Providing hands-on facility support where required (e.g., installation of new equipment, decommissioning of equipment, replacement of faulty equipment, internal audits).
• Oversee technical compliance auditing and the effective and timely close-out of corrective action plans.
• Perform annual operational reviews with a focus on compliance with Amazon standards and all applicable regulatory requirements.
• Manage the development and delivery of the portfolio of Energy/Environmental Management Programs.
• Keep abreast of Data Center industry innovation.

Incident And Emergency Response:

• Reviewing incident reports, documenting periodic trend summaries, and providing updates and recommended actions to management.
• Managing information flow during incidents while providing regular updates to management.
• Manage and coordinate with vendors to resolve any incidents during emergency situations, which may require on-site dispatch to investigate and resolve the issue.

Key Job Responsibilities

The Data Center Engineering Operation Engineer is responsible for ensuring that all electrical, mechanical, and fire/life safety equipment within the data center is operating within contract parameters within facilities. This often includes risk management and mitigation, corrective and preventative maintenance of critical infrastructure, vendor management, and metric reporting. Responsible for the on-site management of contractors, sub-contractors, and vendors, ensuring that all work performed is in accordance with established practices, procedures, and local legislation. Establish performance benchmarks, conduct analyses, and prepare reports on all aspects of the data center facility infrastructure operations and maintenance. Work with DCO managers (IT) and other business leaders and operating partners to coordinate projects, manage capacity, and optimize plant safety, performance, reliability, sustainability, and efficiency. Responsible for supporting the installation of racks and the provision of power/cooling.

A Day in the Life

Assist in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA). Perform rack installs, rack decommissioning, and facility management. Provide operational readings and key performance indicators to ensure uptime is maintained. Responsible for the on-site management of contractors, sub-contractors, and vendors, ensuring that all work performed is in accordance with established practices, procedures, and local legislation. Performance and oversight of maintenance and operations on all electrical, mechanical, and fire/life safety equipment within the data center. Work schedule changes depending on specific site needs. Shifts can be up to 12-hours and may rotate on a predefined schedule. Some locations have on-call rotations.

About The Team

Diverse Experiences: Amazon values diverse experiences. Even if you do not meet all the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• 3+ years of relevant work in a data center or other critical environment experience
• 3+ years of data center engineering or operations experience
• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field

Preferred Qualifications

• 4+ years of data center engineering or operations experience
• Experience in electrical or mechanical engineering

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Key skills/competency

Data Center Engineering, Operations Management, Electrical Systems, Mechanical Systems, Incident Response, Vendor Management, Compliance Auditing, Facility Maintenance, Critical Infrastructure, Technical Documentation