Data Center Engineering Operations Technician

Data Center Engineering Operations Technician

The Data Center Engineering Operations Technician (EOT) at Amazon Web Services (AWS) is crucial for maintaining optimal performance of electrical and mechanical infrastructure within our data centers. This includes systems such as UPS, MV electrical systems, generators, and cooling systems. This hands-on role requires a highly motivated, self-managed individual who proactively seeks solutions to complex technical challenges, ensuring 100% uptime for customer-supporting infrastructure. You will be actively involved in frequent site interventions, critical switching activities, troubleshooting, and resolving infrastructure issues. If you enjoy working directly with M&E infrastructure like diesel generators, switchgear, UPS’s, PDU’s, AHU’s, fire detection, and building automation systems, this role is for you. You will report directly to the Data Center Engineering Operations Manager.

A Day in the Life

As a Data Center Engineering Operations Technician, you will be accountable for:

• Setting and maintaining the highest standards for safety, actively promoting a world-class safety culture in all operational procedures.
• Driving continuous improvement efforts on infrastructure through standardization of procedures and policies, while delivering performance against agreed metrics.
• Enabling the operations organization to deliver 100% uptime on all customer supporting infrastructure.
• Collaborating effectively with internal & external stakeholders to deliver operational excellence for all AWS customers.
• Ensuring that the preventive maintenance of site-critical facility infrastructure is planned and executed to the highest standards, in accordance with AWS procedures.
• Being in charge of facility monitoring & supervision via Building Management Systems (BMS), Power Monitoring Systems (PMS), and regular walkthroughs.
• Participating in the successful delivery of build-out and retrofit of Data Center infrastructure.
• Ensuring organizational capability to react & respond appropriately to any potential customer-impacting event on any component of electrical or mechanical infrastructure.
• Reviewing incident reports, documenting periodic trend summaries, and providing updates and recommended actions to management.
• Drafting, updating & maintaining method statements, standard operating procedures, emergency response procedures, preventive maintenance programs, and all technical documentation pertaining to DCEO.

Physical Requirements

• Work on a 24x7 schedule (where applicable).
• Work at heights and from ladders.
• Perform physical tasks during the shift.
• Work in a noisy environment with ear protection.

About AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, pioneering cloud computing with continuous innovation. We value diverse experiences, an inclusive team culture focused on curiosity and connection, and provide extensive mentorship and career growth opportunities. We champion work-life harmony and offer flexibility in our working culture. AWS Infrastructure Services designs, plans, delivers, and operates all AWS global infrastructure, keeping the cloud running through challenging problems and complex supply chains. You'll join a diverse team committed to delivering the highest standards for safety and security, providing infinite capacity at the lowest cost, and an inclusive culture that empowers bold ideas.

Basic Qualifications

• High school or equivalent diploma.
• Knowledge of key electrical competencies and theory.

Preferred Qualifications

• Experience in data center engineering.
• Knowledge of mechanical systems (Mechanical, HVAC systems, Controls).

Key skills/competency

• Data Center Operations
• Electrical Infrastructure
• Mechanical Systems
• Preventive Maintenance
• Troubleshooting
• UPS Systems
• Generators
• Cooling Systems
• Safety Protocols
• Building Automation Systems (BMS)