Data Center Engineering Operations Engineer

About AWS Infrastructure Services

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The Role of a Data Center Engineering Operations Engineer

We are currently seeking a Data Center Engineering Operations Engineer to serve as a technical resource to support Amazon within our mission-critical Data Center. This position will help ensure overall availability and reliability in all electrical and mechanical infrastructure within the data center environment in a specific location. This equipment supports mission-critical servers and must maintain better than 99.999% uptime. The role requires a self-managed person who takes initiative and provides effective solutions for complex technical problems. The successful candidate will be expected to have a direct and immediate impact on improving the resiliency, efficiency, and capacities of our facilities to help offer Amazon’s customers better value by maintaining, operating, and troubleshooting Data Center Operation’s Mission Critical Facilities. This includes stand-by diesel generators and related fuel systems, as well as three-phase electrical systems such as: switchgear, UPSs, PDUs, wet cell batteries and associated systems, CRAC, centrifugal chillers, cooling towers/water chemical system, air handlers and associated systems, pumps, & motors.

Key Tasks

• Operate and maintain all mechanical, electrical, and HVAC equipment within the Data Center/Facility.
• Supervise contractors who perform servicing or preventive maintenance.
• Develop work plans for emergency repair of critical assets.
• Operates under minimal supervision.
• Work on-call and a rotating schedule as needed.
• Perform basic support concepts such as ticketing systems, root cause analysis, and task prioritization.
• Perform shift duty as required.
• Fully comply with all physical security procedures and policies.
• Ensure all safety procedures are adhered to while performing work.
• Perform rack power installs, rack PDU, and rack ATS replacements.
• Verification on electrical/cooling capacity before new rack install.
• Create and Close Work Orders with appropriate data, to include labor hours, equipment maintenance, and parts used into asset management system.
• Maintain changes in state in Mission Critical infrastructure in support of corrective/preventive maintenance.
• Testing: Test quality, performance, safety, and reliability of products, equipment, processes.
• To be a front-line responder for hands-on electrical and mechanical equipment troubleshooting. This equipment includes, but is not limited to, AHU’s, chillers, cooling towers, chemical treatment systems, pumps, motors, VFD’s, and building automation systems.

Required Competencies / Behaviors

• An ability to solve problems through root-cause elimination, stepping back to understand the broader context.
• Ensure all safety procedures are adhered to while performing work.
• An aptitude for trouble-shooting and problem-solving complex issues.
• An ability to follow procedures system documentation and track issues through appropriate entries into a Trouble Ticket system.
• Demonstrate good judgment and instincts in decision making.
• Prioritize appropriately in a complex, fast-paced environment.
• Willingness to take ownership for technical issues.
• Utilize EPMS and BMS to manage building workflows.

Physical Requirements

• Work on a 24x7 schedule (where applicable).
• Work at heights and from ladders.
• Perform physical tasks during the shift and coordinate body movements when using tools or equipment.
• Work in a noisy environment with ear protection.

Key Job Responsibilities

• Setting and maintaining the highest standards for safety and actively promoting a world-class safety culture in all aspects of operational procedure.
• Driving continuous improvement efforts on infrastructure through standardization of procedures and policies, while delivering performance against agreed metrics.
• Enabling the operations organization to delivering 100% up-time on all customer supporting infrastructure.
• Collaborating effectively with internal & external stakeholders to deliver operational excellence for all AWS customers.
• Responsible for ensuring that the preventive maintenance of site-critical facility infrastructure is planned and executed to the highest standards, in accordance to AWS procedures.
• In charge of facility monitoring & supervision (via BMS, PMS, Walkthrough...etc.).
• Participation in the successful delivery of build-out and retrofit of Data Center infrastructure.
• Ensuring organizational capability to react & respond appropriately to any potential customer-impacting event on any component of electrical or mechanical infrastructure.
• Reviewing incident reports, documenting periodic trend summaries, and providing updates and recommended actions to management.
• Draft, update & maintain method statements, standard operating procedures, emergency response procedures, preventive maintenance programs, and all technical documentation pertaining to Data Center Engineering Operations Engineer.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

• Bachelor Degree in Electrical Engineering, Mechanical Engineering, HVAC, Industrial technology, or Electrotechnical Engineering.
• 7+ years of experience in the field of electrical/mechanical and refrigeration system preventive and corrective maintenance (data center, production site, energy facilities, etc.).
• Experience of critical infrastructure systems (UPS, generators, switchgear, HVAC, chilled water/cooling systems, pump).
• Familiarity with 24/7/365 mission critical environment.
• Good level of English (written and oral).

Preferred Qualifications

• Familiar with BMS and EPMS control systems and data collection/trending.
• Apprentice/trades certified or diploma in an Electrical field.
• Data Center/ Manufacturing experience.
• Bachelors/Masters degree in Electrical Engineering, Mechanical Engineering or relevant discipline.

Key skills/competency

• Data Center Operations
• Critical Infrastructure
• Electrical Systems
• Mechanical Systems
• HVAC Maintenance
• Preventive Maintenance
• Troubleshooting
• BMS/EPMS Control
• Root Cause Analysis
• Uptime Reliability