Software Development Engineer, Customer Engagem... @ Amazon
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About the Software Development Engineer – Customer Engagement Role
Join the Amazon Customer Service (CS) Technology organization as a Software Development Engineer on our advanced platform services engineering team. You will work on search and retrieval capabilities for the Global Content Store (GCS) and diverse content sets, optimizing content discoverability, implementing advanced search algorithms, and ensuring accurate query results. The role involves supporting content indexing, content chunking, taxonomy management, and multilingual search functionalities, serving billions of monthly requests globally.
Key Job Responsibilities
- Solve complex problems using appropriate technologies and best practices.
- Invent, design, and build stable, high-performing, scalable software solutions.
- Manage trade-offs, reuse existing components, and handle dependencies.
- Provide technical guidance and feedback on design decisions.
- Create prototypes to aid in decision-making.
- Collaborate with cross-team partners across the organization.
A Day in the Life
You will tackle algorithmically complex challenges by working on both front-end and back-end services that scale to meet customer needs. The role also includes pioneering Large Language Models (LLMs) and Generative AI initiatives, in an innovative, data-driven, and highly collaborative environment.
Basic and Preferred Qualifications
Basic Qualifications: 3+ years of professional software development experience; 2+ years in design or architecture of systems; experience with at least one programming language; Bachelor's degree or equivalent.
Preferred Qualifications: Experience with Agentic AI Development; 3+ years of full software development life cycle experience including coding standards, code reviews, source control, build processes, testing, and operations.
Benefits Summary
Amazon offers a full range of benefits including medical, dental, and vision coverage, maternity and parental leave, paid time off, and a 401(k) plan among others.
About the Team
The ACS team is dedicated to making customer service experiences effortless by anticipating and eliminating friction during support. They set the knowledge strategy and accelerate support experiences across Amazon's diverse product set.
Key skills/competency
Software Development, Distributed Systems, Search Algorithms, Scalability, LLM, Generative AI, Design Patterns, Prototyping, Cross-team Collaboration, Customer Engagement
How to Get Hired at Amazon
🎯 Tips for Getting Hired
- Research Amazon's culture: Study their mission, values, and recent projects.
- Customize your resume: Highlight scalable systems and innovations.
- Prepare technical examples: Demonstrate proficiency in search algorithms and design patterns.
- Practice behavioral interviews: Detail collaborative and problem-solving experiences.