Manager, Shoreside IT Operations

Overview

Join our corporate team at Aman at Sea, where the legacy of Aman enters a new chapter. For over three decades, Aman has created serene sanctuaries that redefine luxury. With the debut of Amangati, our first luxury motor yacht, we extend this philosophy beyond land ushering in a new era of elegance and refinement at sea.

Our shoreside team is composed of industry leaders united by a shared vision: to deliver exceptional experiences and set new standards of excellence in ultra-luxury. If you thrive in a world defined by sophistication and are passionate about delivering seamless service at the highest level, we invite you to join us on this remarkable journey.

Role

Aman at Sea is looking for a highly capable Manager, Shoreside IT Operations to oversee critical applications and infrastructure that power our global shore-based systems. This role ensures technology alignment with operational needs across finance, procurement, HR, and port operations, and plays a key role in supporting the guest journey from behind the scenes.

Responsibilities

• Oversee all shore-side application administration, support, and development.
• Ensure reliability and security across financial, procurement, HR, and itinerary systems.
• Collaborate with stakeholders to align IT solutions with operational objectives.
• Lead inventory systems supporting guest experiences (air, hotel, transfers).
• Manage vendor performance and ensure adherence to service level agreements.
• Define and enforce IT governance, compliance, and security standards.
• Monitor application performance and optimise incident response.
• Support integration development and innovation.
• Plan and implement disaster recovery and back-up procedures.
• Track IT budgets, analyse variances, and implement corrective actions.

Requirements

• Bachelor’s degree in IT or related field; master’s degree and PPM certification a plus.
• 10+ years’ experience leading IT teams and operations.
• Strong technical background in application support, development, and database management.
• Proficiency with Microsoft Office, SQL, Agile/SCRUM methodology, and SharePoint.
• Proven ability to drive performance improvements and system enhancements.
• Excellent communication, vendor management, and stakeholder engagement skills.
• Collaborative, resourceful, and able to manage multiple priorities under pressure.
• Flexibility for extended hours during peak periods and willingness to travel when needed.

Benefits

Joining Aman at Sea means becoming part of one of the world’s most exclusive ultra-luxury brands. We offer competitive compensation, exceptional benefits, and opportunities for professional growth, along with the chance to play a key role in shaping a new standard in ultra-luxury at sea.

Key skills/competency

• IT Operations Management
• Application Administration
• Infrastructure Management
• IT Security & Compliance
• Vendor Management
• Disaster Recovery Planning
• Budget Management
• System Integration
• Stakeholder Engagement
• Performance Optimization