Operations Manager - Special Systems
Alterman, Inc. · Grapevine, TX
- On site
- Full-time
- $120,000 / year
- Grapevine, TX
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Job highlights
- Lead special systems operations for projects.
- Oversee Project Managers and ensure project success.
- Manage financial performance and mitigate risks.
- Ensure operational consistency and safety compliance.
- Requires 10+ years of relevant experience.
About the role
Operations Manager Special Systems
Overview
The Operations Manager – Special Systems is responsible for the overall execution, performance, and consistency of special systems operations across projects. This role provides direct leadership and oversight to Special Systems Project Managers and serves as the primary operational link between the Project Managers and division leadership. The Operations Manager ensures that projects are executed in accordance with company policies, contractual requirements, safety standards, financial objectives, and operational best practices. This role is accountable for aligning Project Manager performance, resolving cross-project operational challenges, and driving predictable, profitable project outcomes across the construction portfolio.
Essential Functions
Leadership & Oversight:
- Provides direct leadership, guidance, and oversight to all Project Managers.
- Ensures Project Managers are effectively managing assigned projects and accounts in alignment with Alterman standards.
- Works with division leadership to evaluate Project Manager performance and identify development opportunities.
- Leads and facilitates resolution of escalated project, customer, staffing, contractual, or financial issues in coordination with Project Managers.
- Ensures consistency in project execution, reporting, forecasting, and review processes across all Project Managers.
- Reinforces accountability for project outcomes while promoting collaboration and best practices.
Construction Operations Management:
- Ensures projects are planned, staffed, scheduled, and executed in accordance with approved budgets, schedules, and contracts.
- Monitors project review processes (25-50-75-90% reviews) to ensure timely identification and mitigation of risks.
- Supports resolution of disputes, claims, and change management issues before escalation to division leadership.
- Ensures adherence to company policies, procedures, and operational controls across all projects.
Financial & Risk Oversight:
- Monitors overall financial performance of construction projects, including profitability, cash flow, labor productivity, and cost controls.
- Reviews job cost projections, forecasts, and aging reports across Project Managers to ensure accuracy and timely corrective action.
- Ensures consistent billing, collections, and receivables management practices are followed.
- Identifies trends, risks, and variances across the project portfolio and works with Project Managers to implement corrective actions.
- Supports division leadership in maximizing profitability and minimizing operational and financial risk.
Staffing, Resource Planning & Safety:
- Works with division leadership and Labor to ensure appropriate staffing levels across projects.
- Assists with selection, placement, and performance evaluation of key supervisory and field personnel.
- Reinforces and monitors compliance with corporate safety policies and safety-first culture across all projects.
- Partners with Safety to address trends, incidents, and corrective actions.
- Performs other duties as assigned by division leadership.
Education And Experience
Minimum 10 years of combined experience in sales/marketing, strategic customer development, estimating, project management, and design in a full range of integrated building technologies (Voice/Data, Audio Visual, Security and Card Access, Sound, and PA).
Skills/Abilities
- Excellent communication skills and the ability to effectively interact with internal and external customers.
- Excellent interpersonal and customer service skills.
- Proven leadership and team management across large-scale special systems projects.
- Strong strategic planning and project execution skills.
- Results-driven with a focus on quality, efficiency, and compliance.
- Knowledge of and experience in the preparation of overall project schedules and lookahead schedules.
- Knowledge of the BICSI Technology Standards and other related standards and codes.
- Proficient computer skills with all basic office programs (Microsoft Excel, Word and Outlook) and the ability to learn and use related software and systems are required. Advanced computer skills are a plus.
Work Environment
Office environment with some travel required.
Physical Demands
Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times.
Key skills/competency
- Operations Management
- Project Management
- Team Leadership
- Financial Oversight
- Risk Management
- Construction Operations
- Strategic Planning
- Customer Service
- Safety Compliance
- Technology Standards
Skills & topics
- Operations Manager
- Special Systems
- Project Management
- Construction Operations
- Team Leadership
- Financial Management
- Risk Management
- Technology Integration
- BICSI Standards
- Alterman, Inc.
How to get hired
- Tailor your resume: Highlight 10+ years of experience in sales, project management, and integrated building technologies relevant to Alterman, Inc.
- Showcase leadership: Emphasize proven team management and project execution skills on large-scale special systems projects.
- Quantify achievements: Use data to demonstrate your success in financial oversight, risk management, and operational efficiency.
- Address requirements: Clearly state your knowledge of BICSI standards and proficiency with Microsoft Office Suite.
- Prepare for interviews: Be ready to discuss your approach to operational consistency, customer interaction, and safety compliance.
Technical preparation
Master project management software.,Study BICSI Technology Standards.,Review construction project lifecycle.,Practice financial forecasting and analysis.
Behavioral questions
Describe leading large project teams.,How do you manage project escalations?,Explain your approach to risk mitigation.,How do you ensure operational consistency?
Frequently asked questions
- What is the primary focus of the Operations Manager - Special Systems role at Alterman, Inc.?
- The Operations Manager - Special Systems at Alterman, Inc. is primarily responsible for overseeing the execution, performance, and consistency of special systems operations across various projects, ensuring alignment with company standards and financial objectives.
- What kind of experience is required for the Operations Manager position at Alterman, Inc.?
- Alterman, Inc. requires a minimum of 10 years of combined experience in sales/marketing, strategic customer development, estimating, project management, and design within integrated building technologies like Voice/Data, AV, Security, and Sound systems.
- What are the key leadership responsibilities for this role at Alterman, Inc.?
- Key leadership responsibilities include providing direct guidance to Project Managers, evaluating their performance, resolving escalated project issues, and ensuring consistent project execution, reporting, and forecasting across the portfolio.
- Does the Operations Manager role at Alterman, Inc. involve financial oversight?
- Yes, the role involves significant financial oversight, including monitoring project profitability, cash flow, labor productivity, cost controls, and ensuring accurate job cost projections and forecasts for construction projects.
- What technical knowledge is expected for the Operations Manager - Special Systems at Alterman, Inc.?
- The role requires knowledge of integrated building technologies and specifically mentions familiarity with BICSI Technology Standards and other related standards and codes relevant to special systems.
- Is there travel involved in the Operations Manager position at Alterman, Inc.?
- Yes, the job description states that the Operations Manager role is based in an office environment with some travel required.
- What computer skills are necessary for the Operations Manager role at Alterman, Inc.?
- Proficiency in basic office programs like Microsoft Excel, Word, and Outlook is required, with advanced computer skills considered a plus for this Operations Manager position.