Expert Systems Engineer - Telecom Manager @ Altera Digital Health India
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Job Details
Position Summary
The Expert Systems Engineer - Telecom Manager at Altera Digital Health India will lead and manage the Telecom Operations team responsible for supporting and optimizing enterprise and client network infrastructure in global environments, including data centers, Azure cloud, and U.S.-based client sites.
Operational & Technical Management
Key responsibilities include oversight of daily telecom operations for MPLS, Internet, SD-WAN, VPN, and ExpressRoute environments, managing end-to-end ISP cycles, driving escalation processes, monitoring network performance, and ensuring configuration and audit compliance.
- Manage MPLS, SD-WAN, VPN, and ExpressRoute operations
- Oversee ISP lifecycle: feasibility, ordering, costing, installation
- Drive incident escalation and resolution processes
- Monitor network performance and optimize bandwidth utilization
- Ensure configuration standardization and audit readiness
People & Team Management
Lead a team of Telecom and Network Engineers by providing technical guidance, mentoring, and performance management in a 24x7 operational environment.
Project & Implementation Management
Oversee telecom infrastructure projects including Azure network build-outs, ISP migrations, QoS rollouts, and VPN deployments. Collaborate with cross-functional teams and maintain documentation including network topologies and escalation workflows.
Vendor & Stakeholder Management
Manage relationships with ISPs and telecom vendors globally and in the U.S., maintain vendor escalation matrices, analyze invoices, and coordinate with client operations and procurement teams.
Reporting & Governance
Track key metrics (incident response, SLA adherence, cost performance) and present regular operational summaries to leadership while ensuring compliance with internal security and policies.
Required Skills & Experience
Applicants should have a Bachelor’s degree in Engineering, Computer Science, or related field and 10+ years in telecom or network operations, including 3–5 years in a managerial role. Hands-on experience with Cisco networking, BGP, VPNs, QoS, firewalls, and WAN technologies is required. Experience with Azure Networking is preferred. Additional familiarity with SD-WAN and monitoring tools (LogicMonitor, SolarWinds) is a plus.
Preferred Certifications
Certifications such as CCNP/CCIE, Azure Network Engineer Associate, ITIL v4 Foundation, and optionally PMP are desirable.
Equal Opportunity Statement
Altera is an Equal Opportunity/Affirmative Action Employer and considers applicants without regard to race, color, religion, age, national origin, and other protected statuses.
Contact
For assistance with the application process, please contact HR at HR.Recruiting@AlteraHealth.com.
Key skills/competency
- Telecom Operations
- Network Infrastructure
- ISP Management
- Azure Networking
- Cisco
- SD-WAN
- Incident Management
- Team Leadership
- Vendor Coordination
- Project Management
How to Get Hired at Altera Digital Health India
🎯 Tips for Getting Hired
- Research Altera Digital Health India's culture: Study their mission and recent tech innovations.
- Tailor your resume for telecom skills: Highlight ISP lifecycle and network operations.
- Emphasize leadership experience: Focus on managing technical teams in operational settings.
- Prepare examples: Detail real-world problem solving and project management.