IT Governance & Performance Manager
Alsa · Madrid, Community of Madrid, Spain
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- On site
- Full-time
- €60,000 / year
- Madrid, Community of Madrid, Spain
Job highlights
- Manage IT investments, processes, and risk aligned with strategy.
- Oversee IT budget, analyze deviations, and optimize costs.
- Develop dashboards and KPIs for CIO and stakeholders.
- Ensure IT service management follows ITIL v4 standards.
- Manage critical vendor relationships and support audits.
About the role
About Us
We are a Top Employer company with a team of over 20,000 people operating in diverse countries, united by a common purpose: to build sustainable, multimodal, and connected mobility. With over 100 years of experience in transporting people, we uphold the highest levels of safety and excellence. We are committed to environmental respect and the well-being of our employees. Driven by innovation, sustainability, and the pursuit of new ways of working, we are currently in a phase of expansion and diversification, incorporating various mobility-related options into our portfolio, such as ambulances, service areas, and rail freight transport. We firmly believe that a diverse and inclusive team is key to our success and delivering quality service. If you want to join a company that values differences, we are looking for you!
Your Day-to-Day Responsibilities
Ensure that technological investments, processes, and risk management align with Alsa's strategy and the global standards of the Mobico Group. Oversee IT budget planning and control (CAPEX/OPEX), analyze deviations, and drive cost optimization initiatives within the IT area. Prepare and present monthly dashboards and key performance indicators, providing visibility and strategic analysis to the CIO and key stakeholders. Ensure that change management, incident management, and service level agreements (SLAs) comply with the quality standards and best practices defined by the group (ITIL v4). Supervise the relationship with critical suppliers, ensuring contractual compliance, performance monitoring, and value generation for the organization. Act as the point of contact for internal and external audits, ensuring that IT controls are properly designed, implemented, and functioning effectively.
What We Offer
- Participate in a challenging project within a multinational, expanding company with a permanent contract.
- An attractive compensation package, including a permanent contract with competitive salary and variable pay.
- Opportunity to join our Flexible Remuneration products.
- Professional development opportunities through our internal mobility program.
- Work schedule: Monday-Thursday 8:30 AM/9 AM - 5:30 PM/6 PM, Friday 8 AM - 3 PM.
- Intensive workday during July and August: Monday-Friday, 8 AM - 3 PM.
- Confidential psychological and mental health support service available to employees and their families.
- Alsalud Program to promote healthy lifestyle habits.
- Alsa Plus employee card offering advantages on bus travel and discounts at various establishments for you and your family.
- On-site physiotherapy service one day a week.
- On-site gym.
- Shuttle service from Av. América and Nuevos Ministerios.
What We Expect From You
We want you on our team if you wish to join a leading, growing project and are a proactive, collaborative individual eager to learn and contribute.
Required Qualifications
- University degree in Engineering, Business Administration, Information Systems, or a related field.
- Minimum of 5-7 years of experience in IT consulting, PMO, technology management control, or IT governance roles.
- Proficiency in IT governance and service management frameworks: COBIT, ITIL v4.
- Demonstrable experience in IT financial management, including budget control (CAPEX/OPEX), cost optimization, and KPI reporting.
- High level of English (C1), with the ability to lead follow-up meetings and collaborate with international teams.
- Analytical profile with strong reporting capabilities and results orientation.
- Influencing skills and effective stakeholder management.
- Collaborative, proactive profile with a desire to add value in a dynamic and international environment.
Our Commitment to Equal Opportunities
At Alsa, we champion diversity and equal opportunities, striving to create an inclusive environment where everyone, regardless of nationality, culture, gender, gender identity, age, sexual orientation, disability, or any other personal condition, has the same opportunities to reach their full potential. Our hiring decisions are based on your profile, knowledge, experience, and talent, valuing your passion for contributing to and improving the future of sustainable mobility. We guarantee a fair and accessible selection process. If you have a disability or require any accommodation during the selection or onboarding process, please inform us.
Continue your journey with us. Are you in?
#HastaDondeTúQuieras #TalentoAlsa
Key skills/competency
- IT Governance
- Performance Management
- ITIL v4
- COBIT
- Budget Control
- Cost Optimization
- Stakeholder Management
- Reporting
- Risk Management
- IT Financial Management
Skills & topics
- IT Governance
- Performance Management
- IT Manager
- Technology Management
- COBIT
- ITIL
- Budget Control
- Cost Optimization
- Stakeholder Management
- Reporting
- Risk Management
- IT Financial Management
- Mobility
- Top Employer
- Multinational
How to get hired
- Tailor your resume: Highlight your 5-7 years of experience in IT governance, PMO, or technology management control, emphasizing COBIT and ITIL v4 expertise.
- Showcase financial acumen: Detail your experience in IT financial management, including CAPEX/OPEX budget control and cost optimization initiatives.
- Demonstrate English proficiency: Emphasize your C1 level English and ability to collaborate with international teams and lead meetings.
- Highlight soft skills: Showcase your analytical, reporting, influencing, and stakeholder management capabilities, along with a collaborative and proactive attitude.
- Research Alsa's values: Understand their commitment to sustainable mobility, diversity, and inclusion to align your application with their mission.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the primary focus of the IT Governance & Performance Manager role at Alsa?
- The IT Governance & Performance Manager at Alsa is responsible for ensuring that technological investments, processes, and risk management align with the company's strategy and global standards. This includes overseeing IT budgets, developing performance metrics, ensuring adherence to ITIL v4, managing vendor relationships, and supporting audits.
- What level of experience is required for the IT Governance & Performance Manager position at Alsa?
- Alsa requires a minimum of 5-7 years of experience in roles such as IT consulting, PMO, technology management control, or IT governance functions to be considered for the IT Governance & Performance Manager position.
- Which IT governance and service management frameworks are essential for the IT Governance & Performance Manager role?
- Proficiency in IT governance and service management frameworks such as COBIT and ITIL v4 is essential for the IT Governance & Performance Manager role at Alsa.
- Does Alsa offer opportunities for professional development for the IT Governance & Performance Manager?
- Yes, Alsa offers opportunities for professional development through its internal mobility program, allowing employees to grow within the company.
- What are the key soft skills Alsa looks for in an IT Governance & Performance Manager candidate?
- Alsa seeks candidates with an analytical profile, strong reporting capabilities, results orientation, influencing skills, effective stakeholder management, and a collaborative, proactive attitude.
- What is the English language requirement for the IT Governance & Performance Manager role?
- A high level of English (C1) is required for the IT Governance & Performance Manager position, including the ability to lead follow-up meetings and collaborate with international teams.
- What kind of compensation and benefits can I expect as an IT Governance & Performance Manager at Alsa?
- Alsa offers an attractive compensation package with a permanent contract, including a competitive salary and variable pay. Benefits also include flexible remuneration options, health and wellness programs, and employee travel perks.
- Is the IT Governance & Performance Manager role at Alsa remote, hybrid, or on-site?
- Based on the provided information, the role includes details about shuttle services and on-site amenities like physiotherapy and a gym, suggesting an on-site or hybrid work arrangement. The specific work arrangement is not explicitly stated as remote.