Content Support Analyst
AlphaSense · India
- Hybrid
- Full-time
- $75,000 / year
- India
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Job highlights
- Expand content offering and support clients.
- Onboard new content and configure ingestion processes.
- Monitor content quality and troubleshoot issues.
- Provide 3rd level support for content inquiries.
- Document processes and ensure quality control.
About the role
About AlphaSense
The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.
The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!
The Role
Content Analyst will work with our Content team to expand AlphaSense’s content offering and support the needs of our clients. You will work together with a team of: product managers, content analysts, software engineers, and content vendors. Tasks will include: identifying and onboarding new content, configuring automatic content ingestion processes, and monitoring content quality. Content sets include public company presentations, news, regulatory, trade journals, publications, and other content available via the web.
The ideal candidate will have: strong written and verbal communication skills; prior content onboarding and support experience; solid analytical skills; web research; and troubleshooting skills.
Roles And Responsibilities
- Research & Analysis: Discover new sources of content available on the web to augment our content offering, and additionally evaluate web sources to be onboarded. Strategize and assist in creating frameworks of operation to optimally achieve project goals.
- Content Onboarding & Maintenance: Review content processing alerts. Verify and upload company presentations and other content from company, regulatory, and other websites. Configure new web scraping jobs via an admin interface. Maintain existing scraping jobs, adjusting configuration as needed to ensure quality content ingestion. Define requirements for quality reports and execute quality reports.
- Troubleshooting Content Issues: Bring new ideas and concepts forward to develop innovative and effective ways of troubleshooting content issues.
- Content Support: As a subject matter expert, you will be responsible for 3rd level support, addressing content-related inquiries. Escalate to internal teams and externally to content providers when necessary, raise tickets, and track issues. Coordinate with engineering teams, product managers, and content providers regularly.
- Coordinate with content providers: Proactively follow up with content providers and internal teams in order to resolve issues in a timely manner. Keep the stakeholders/requestors up to date on their reported issues.
- Content Flow Monitoring & Reporting: Track processing state, generate content usage reports, and maintain logs of content requests (e.g., via Productboard or similar tools).
- Documentation: Create, update, and document content onboarding processes.
- Quality Assurance and Quality Control: review documents for property categorization and tagging across our processing pipeline of content.
Candidate Requirements
- Outstanding oral and written communication skills
- 0-4 years of data entry and/or data maintenance experience.
- A high aptitude and willingness to learn. Because of our diverse base of clients, much of the technical knowledge required to succeed will be learned on the job
- Knowledge of MS Office, Google Suite, Linear, Notion, Creation of SOPs
- Ability to distill and explain complex issues in simple terms
- Energetic and creative individual, possessing natural curiosity with the ability to learn quickly and adapt
- Effective time management and task prioritization when under pressure
- Ability and interest to work independently.
- Must be able to work a late shift to support the U.S. revenue team.
- Bachelor’s Degree.
- Experience with financial information / data and analyst workflows
Optional/Strong Plus Qualifications
- Experience managing content aggregation processes
- Experience processing documents published by companies (presentations, filings, press releases, transcripts)
- Experience configuring web crawl jobs (structured or unstructured data sets)
Key skills/competency
- Content Analysis
- Data Onboarding
- Web Research
- Troubleshooting
- Quality Assurance
- Content Management
- Data Entry
- Documentation
- Communication Skills
- Problem-Solving
Skills & topics
- Content Support Analyst
- Content Management
- Data Analysis
- Web Research
- Content Onboarding
- Quality Assurance
- Troubleshooting
- Data Entry
- Client Support
- Documentation
- AI
- Market Intelligence
- Financial Data
- Product Management
- Software Engineering
- Content Vendors
- MS Office
- Google Suite
- Late Shift
- Bachelor's Degree
How to get hired
- Tailor your resume: Highlight content onboarding, support, analytical skills, and web research experience relevant to AlphaSense's needs.
- Showcase your aptitude: Emphasize your willingness to learn and adapt, as technical knowledge is often gained on the job.
- Quantify achievements: Use data to demonstrate your success in previous data entry, maintenance, or content management roles.
- Prepare for technical questions: Be ready to discuss your experience with content processing, web scraping, or data quality assurance.
- Demonstrate problem-solving: Share examples of how you've troubleshot content issues or improved processes.
Technical preparation
Behavioral questions
Frequently asked questions
- What specific tools does AlphaSense use for content management and documentation?
- AlphaSense utilizes tools such as MS Office, Google Suite, Linear, and Notion for content management and documentation. Familiarity with these platforms, or similar ones, can be beneficial for a Content Support Analyst role.
- What is the typical career progression for a Content Support Analyst at AlphaSense?
- While specific paths vary, a Content Support Analyst role at AlphaSense can lead to opportunities in content management, product analysis, or even engineering, depending on individual performance and interests. The experience gained in understanding content workflows and client needs is highly transferable.
- How does AlphaSense handle content quality assurance and control for its clients?
- AlphaSense employs rigorous quality assurance and control measures for its content. This includes reviewing content processing alerts, verifying document categorization and tagging, and maintaining scraping jobs to ensure high-quality content ingestion. The Content Support Analyst plays a crucial role in these processes.
- What kind of support can a Content Support Analyst expect to provide to AlphaSense clients?
- As a subject matter expert, a Content Support Analyst provides 3rd level support for content-related inquiries. This involves addressing complex issues, coordinating with internal teams and external content providers, and tracking problem resolution to ensure client satisfaction.
- What does 'working a late shift' entail for a Content Support Analyst at AlphaSense?
- Working a late shift to support the U.S. revenue team means your work hours will extend into the evening. This is to ensure timely support and issue resolution for clients and internal teams in different time zones.
- How important is a Bachelor's Degree for the Content Support Analyst position at AlphaSense?
- A Bachelor's Degree is a requirement for the Content Support Analyst position at AlphaSense. While the degree itself is important, AlphaSense also emphasizes a high aptitude and willingness to learn, suggesting that practical skills and a learning mindset are highly valued.
- Can I apply for the Content Support Analyst role at AlphaSense if I have no prior experience with financial data?
- Yes, while experience with financial information/data and analyst workflows is a plus, AlphaSense emphasizes a high aptitude and willingness to learn. Much of the technical knowledge required for the Content Support Analyst role will be learned on the job, making it accessible even without prior financial data experience.