Customer Service and Production Associate

Customer Service and Production Associate at AlphaGraphics Cleveland

AlphaGraphics Cleveland is seeking a proactive, highly organized, and friendly Customer Service and Production Associate to join our team. As the initial point of contact for our valued clients, you will play an essential role in delivering outstanding service. This position involves consulting with customers to understand their printing, signage, and marketing requirements, providing accurate estimates, and guiding their projects from the initial inquiry through to final delivery. The ideal candidate is a problem-solver who excels in a dynamic environment and possesses excellent communication skills.

Key Responsibilities

• Client Communication: Greet walk-in customers, answer phone calls, and respond to email inquiries promptly and professionally.
• Consultation & Estimating: Discuss print, sign, and marketing projects with clients, offer expert recommendations, and generate accurate pricing quotes using our print management software.
• Order Processing: Accurately enter job details into the system, create work orders, and collect customer files and assets.
• Project Tracking: Serve as the liaison between the customer and the production team, monitoring job progress to ensure quality standards and deadlines are consistently met.
• Customer Support: Address customer concerns, troubleshoot issues, and ensure a high level of satisfaction to foster repeat business.
• Administrative Duties: Assist with invoicing, taking payments, and maintaining a clean and welcoming front-office environment.

Qualifications & Skills

• Experience: 1–3 years of customer service or sales experience. Experience in the printing, signage, or graphic arts industry is highly preferred but not required.
• Communication: Excellent verbal and written communication skills with a customer-first mindset.
• Tech-Savvy: Proficiency in Microsoft Office Suite and the ability to quickly learn new point-of-sale (POS) and print management software. Basic knowledge of Adobe Creative Suite is a plus.
• Organization: Strong attention to detail and the ability to multitask effectively in a deadline-driven environment.
• Education: High school diploma or equivalent required.

What We Offer

• Competitive hourly wage based on experience
• Paid time off (PTO) and paid holidays
• Ongoing training and professional development
• A collaborative, creative, and fast-paced team environment
• Opportunities to grow and learn additional skills in the printing and marketing industry
• Monday - Friday 8:00 am – 4:30 pm normal working hours

Benefits

• 401(k)
• Health insurance
• Vision insurance

Key skills/competency

• Customer Service
• Client Communication
• Print Management Software
• Estimating
• Order Processing
• Project Management
• Troubleshooting
• Microsoft Office Suite
• Adobe Creative Suite (basic)
• Multitasking