Customer Support Assistant
@ Alphabe Insight Inc

Austin, Texas, United States
On Site
Full-time
Posted 3 days ago

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XXXXXXXX XXXXXXXXXXX XXXXXXXXXX***** @alphabeinsight.com
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Job Details

About Us

At Property Soar, we specialize in elevating real estate ventures through strategic guidance, data-driven insight, and expert consulting. We empower our clients to unlock new opportunities in property development, acquisition, and sales optimization.

Customer Support Assistant

We are seeking a dedicated and detail-oriented Customer Support Assistant to join our team in Austin, TX. In this role, you will provide frontline support to clients ensuring all inquiries are handled efficiently and professionally, maintain strong client relationships, and support daily administrative and operational tasks.

Responsibilities

  • Respond to customer inquiries via phone and email in a timely, courteous manner.
  • Provide accurate information on property listings, services, and procedures.
  • Maintain client records and ensure data is up-to-date.
  • Coordinate with internal departments to resolve customer issues.
  • Schedule appointments and follow up with clients as needed.
  • Assist in preparing documentation and reports related to customer interactions.
  • Monitor and manage the CRM system for customer tracking and follow-ups.

Qualifications

  • High school diploma or equivalent (Associate's/Bachelor’s degree preferred).
  • Experience in customer service, administrative support, or real estate is a plus.
  • Strong written and verbal communication skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Ability to handle multiple tasks in a fast-paced environment.
  • Excellent organizational and time-management skills.
  • Attention to detail and a proactive problem-solving mindset.

Benefits

  • Competitive salary range: $50,000 – $60,000 per year.
  • Opportunities for professional growth and development.
  • Supportive and collaborative team environment.
  • Paid time off and holidays.
  • Health, dental, and vision insurance options.

Key skills/competency

  • customer support
  • frontline
  • administrative
  • CRM
  • communication
  • organizational
  • Microsoft Office
  • scheduling
  • data management
  • problem-solving
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How to Get Hired at Alphabe Insight Inc

🎯 Tips for Getting Hired

  • Research Alphabe Insight Inc's culture: Understand their mission and values.
  • Customize your resume: Highlight customer support experience.
  • Emphasize technical skills: Showcase CRM and Microsoft Office proficiency.
  • Prepare for behavioral questions: Reflect on client service challenges.

📝 Interview Preparation Advice

Technical Preparation

Review CRM system basics.
Practice Microsoft Office functions.
Study data management techniques.
Familiarize with scheduling software.

Behavioral Questions

Discuss a challenging customer interaction.
Explain time-management in busy periods.
Share teamwork and collaboration examples.
Describe conflict resolution with clients.

Frequently Asked Questions