Customer Service Officer

About Us

At Property Soar, we specialize in elevating real estate ventures through strategic guidance, data-driven insight, and expert consulting. Our team delivers measurable results and empowers our clients to grow with confidence.

Job Description

Property Soar is seeking a dedicated Customer Service Officer to join our growing team in Charlotte. In this role, you will be the first line of communication between our clients and our services, managing inquiries and resolving issues to ensure customer satisfaction.

Responsibilities

• Handle incoming calls, emails, and in-person inquiries professionally.
• Provide detailed information about our services and property offerings.
• Resolve customer complaints efficiently while maintaining positive relationships.
• Maintain accurate records of customer interactions using internal systems.
• Collaborate with property managers and internal departments.
• Identify customer needs and propose appropriate solutions.
• Follow up to ensure clients' concerns are resolved.

Qualifications

• High school diploma or equivalent; Associate’s or Bachelor’s preferred.
• 2+ years in customer service, preferably in real estate or property management.
• Excellent verbal and written communication skills.
• Strong problem-solving and organizational abilities.
• Proficiency with Microsoft Office Suite and CRM software.
• Professional demeanor with a client-first attitude.

Benefits

• Competitive salary range: $54,000 - $62,000 annually.
• Career development and internal growth opportunities.
• Paid time off and holiday leave.
• Health, dental, and vision insurance packages.
• Supportive and collaborative team environment.
• Ongoing training to enhance professional skills.

Key skills/competency

Customer Service, Client Management, Real Estate, Communication, CRM, Problem-solving, Microsoft Office, Data-driven, Record Keeping, Professionalism