Operations Lead

Overview

The Operations Lead at ALO Yoga is critical in the store leadership team and is responsible for driving profitability and efficiency. Working alongside the Operations & Visual Manager, this role focuses on executing inventory management, operational functions, and business reporting while leading, coaching, and mentoring a team.

Operations Leader Responsibilities

• Lead and execute inventory management processes to maximize accuracy and reduce shrink.
• Investigate and resolve inventory accuracy issues with the General Manager.
• Oversee key operational functions including shipment, receiving, processing, and stockroom management.
• Champion strong visual and safety standards on the sales floor.

Business Leader Responsibilities

• Partner on reporting, budgeting, expenses, inventory control, and vendor relationships.
• Leverage metrics to drive business strategies.
• Assess and address the needs of the business, team, and guests on the retail floor.

People Leader Responsibilities

• Inspire and lead daily operations and deliver excellent guest experience.
• Oversee and develop Operations Associates through recruitment, feedback, and performance evaluations.

Business Partner Responsibilities

• Collaborate with cross-functional teams including Visual and Sales & Service Leads.
• Execute company-level operations directives and projects.

Qualifications

• Minimum 2+ years experience in a client-centric, sales environment.
• Proven leadership with excellent decision-making capabilities.
• High energy, self-motivated, and strong communicator.
• Alignment with ALO Yoga’s guiding principles.

Job Details & Perks

This is a full-time lead role requiring 32 - 40 hours per week with variable shifts including peak days, weekends, and holiday periods. Perks include employee discounts, free yoga classes, membership to Alo Moves, competitive benefits, 401K with matching, monthly store incentives, clothing allowance, and more.

Compensation

Base pay ranges from $20.00 - $24.00 per hour in Baltimore, MD with additional incentive bonuses possible.

Key skills/competency

• Operations
• Inventory Management
• Leadership
• Business Acumen
• Team Management
• Communication
• Visual Merchandising
• Problem Solving
• Reporting
• Customer Focus