Senior Manager, Operations Enablement
@ Alma

Hybrid
$145,000
Hybrid
Full Time
Posted 23 days ago

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XXXXXXXXX XXXXXXXXXXXXX XXXXXXXX****** @alma.com
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Job Details

Overview

Alma is on a mission to simplify access to high-quality, affordable mental health care. We empower therapists by providing them with essential tools to run and grow their practices.

Role Summary

The Senior Manager, Operations Enablement will join the Core Operations team to lead and enhance the 200+ person Operations team, supporting providers and clients in navigating mental health insurance complexities.

Responsibilities

  • Lead a team of 6-8 enablement professionals.
  • Develop and implement scalable onboarding and training programs.
  • Collaborate with Ops Leadership and cross-functional teams.
  • Translate complex policy and product changes into training plans.
  • Drive quality, continuity, and performance through enablement strategies.

Who You Are

  • 6-8 years in learning & development or enablement.
  • Experienced people manager in high-growth environments.
  • Skilled in content management systems and modern tech tools like AI.
  • Meticulously organized with strong project management expertise.
  • Passionate about mental health and DE&I initiatives.

Benefits & Compensation

This is a remote-first role offering robust benefits including health, 401K, wellness stipends, and flexible PTO. Salary Band: $130,000 - $160,000.

Key skills/competency

  • enablement
  • leadership
  • training
  • operations
  • onboarding
  • quality assurance
  • content strategy
  • project management
  • AI adoption
  • communication
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How to Get Hired at Alma

🎯 Tips for Getting Hired

  • Customize your resume: Highlight enablement experience and leadership skills.
  • Research Alma: Understand their mission and culture deeply.
  • Showcase tech skills: Emphasize LMS and content management proficiency.
  • Prepare examples: Use measurable outcomes and project successes.

📝 Interview Preparation Advice

Technical Preparation

Review key learning management systems.
Practice designing scalable training modules.
Familiarize with AI tools for content management.
Brush up on project management fundamentals.

Behavioral Questions

Describe a time you led change.
Explain handling cross-functional challenges.
Discuss team motivation strategies.
Share a success managing complex projects.

Frequently Asked Questions